Service Manager

3 days ago

Central Region, Singapore Dickson Capital Pte. Ltd. Full time $90,000 - $120,000 per year

We are seeking a Service Manager responsible for leading frontline team performance through daily coaching and support, driving service revenue, and ensuring outstanding customer satisfaction. This leadership role demands hands-on experience in technical servicing, accident claims handling, and customer service.

Candidates who do not meet the full managerial requirements may be considered for the Aftersales Assistant Manager position, with the remuneration package adjusted accordingly.

Why Join Us?

  • Opportunity to inspire and lead a high-performing Aftersales team, guiding Service Advisors, Claims Advisors, and Administrators to deliver excellence and drive results
  • We embrace and support the transition from ICE vehicles to EVs
  • Gain valuable experience working in an authorised workshop for EVs, staying ahead in the automotive industry
  • We are expanding as an Authorised Reporting Centre and Authorised Workshop for more insurers
  • Enjoy opportunities for professional development and advancement
  • Work in a well-equipped, air-conditioned workspace located in a prime area for a convenient commute

Core Responsibilities:

  • Lead, mentor, and support a dynamic aftersales team inclusive of Service Advisors, Claims Advisors and Administrators
  • Monitor and improve performance metrics such as customer satisfaction, sales, and service efficiency
  • Oversee the advisory process for vehicle servicing and repair coordination between the frontline and Technicians team
  • Supervise the claims advisory process, ensuring accurate insurance reporting, coordination with insurers and Bodyshop, and timely accident repair services
  • Support Advisors in liaising with insurers, Bodyshop, and customers to maintain clear, up-to-date communication
  • Handle escalated customer issues and ensure high service quality
  • Identify and expand aftersales revenue streams through optimised service packages, repair offers, and parts sales
  • Support continuous improvement, operational efficiency, and technology adoption
  • Provide operational support during peak periods or staff absences

Job Requirements:

  • Minimum NITEC in a related course of study with at least 5 years of relevant experience in the automotive field, with at least 2 years in a supervisory or managerial role
  • Equivalent professional certification holders with relevant experience are welcomed too
  • Proven track record of team leadership, customer satisfaction, and achieving service revenue targets
  • Strong understanding of automotive service operations, repair processes, and workshop coordination
  • Familiarity with insurance claims processes, accident reporting, and Bodyshop operations is a plus
  • Strong interpersonal and communication skills
  • Conflict resolution and problem-solving skills
  • Proficient in Microsoft Office, particularly MS Excel
  • Flexible, friendly, helpful nature & team player

  • Sales executive

    2 days ago

    Central Region, Singapore General manager Full time $104,000 - $130,878 per year

    Identify and develop new business opportunities in assigned markets.Generate leads, conduct sales calls/meetings, and present company products.Understand client requirements and recommend suitable chemical solutions.Prepare and negotiate quotations, proposals, and contracts.Achieve monthly, quarterly, and annual sales targets.Maintain regular contact with...

  • Director, Head of Investor Services Asia Pacific

    3 days ago

    Central Region, Singapore CSC (Corporation Service Company) Full time $150,000 - $200,000 per year

    CSC Fund Solutions is seeking a Director with 10+ years of AML/CFT and Investor Services experience in Asia Pacific. This position will be responsible for leading the regional AML/CFT and Investor Services teams based in different jurisdictions in Asia Pacific. The position will report into the Regional Head of Fund Services Asia Pacific and will oversee the...

  • Service Advisor

    3 days ago

    Central Region, Singapore Harmony New Energy Auto Service (Singapore) Pte. Ltd. Full time $2,500 - $3,800 per year

    Service Advisor (BYD/Denza)Basic Salary Range :$2500 to $3800 (depending on qualifications and relevant working experience)Job DescriptionAttend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.Manage customer's expectation and co-ordinate with service providers to meet...

  • Eldercare Manager

    3 days ago

    Central Region, Singapore Cheng Hong Welfare Service Society Full time $80,000 - $120,000 per year

    The JobThis role is responsible to overseeing and managing all aspect of Volunteer Management Team and Eldercare Programme Team which includes the Afterlife Memorial Service and Case Management.ResponsibilitiesVolunteer ManagementEvaluate, enhance and implement volunteer management policies and processes across the organisation.Direct the Volunteer...

  • Accounting & Tax Manager

    3 days ago

    Central Region, Singapore Eri Accounting Service Pte. Ltd. Full time $104,000 - $130,878 per year

    Job role and responsibilitiesManagement:1. Team management building and training, work assignment and workflow monitoring. Complete client accounting & tax outsource work for multiple clients on time and with quality.2- Manage all aspects of the accounting and tax Service, from quotation negotiation to report issue. Tax computation and e-filing.3. Review the...

  • Service Manager

    3 days ago

    Central Region, Singapore Hot Palette (Asia Pacific) Pte. Ltd Full time $4,000 - $6,000 per year

    What You'll Be Doing:Customer Service:Ensure prompt, friendly, and attentive service to all customersHandle customer complaints and feedback professionallyService Standards:Maintain high service standards, adhering to company policies and proceduresConduct regular service audits to ensure consistencyTeam ManagementLead and motivate service staff to achieve...

  • Service Delivery Manager

    3 days ago

    Central Region, Singapore AsiaPac Technology Pte Ltd Full time $90,000 - $120,000 per year

    Key ResponsibilitiesManage staff assigned/stationed at the customer sitesTo maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long termTo identify customer needs and oversee Service Delivery within the business contextPoint of Contact for quality of service and...

  • marcomms executive

    3 days ago

    Central Region, Singapore CIVIL SERVICE CLUB Full time $60,000 - $80,000 per year

    MARCOMMS EXECUTIVE (1 YEAR CONTRACT)(This is a Contract to Permanent role)As the Marcomms Executive of Civil Service Club (CSC), you will be responsible for managing and growing the Club's digital channels and social media/ broadcasting platforms. This includes developing and executing engaging content, running effective campaigns, and collaborating with...

  • Service Desk Manager

    3 days ago

    Central Region, Singapore NCS Pte Ltd Full time $80,000 - $120,000 per year

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Senior Service Manager

    3 days ago

    Central Region, Singapore Synapxe Full time $90,000 - $120,000 per year

    Position OverviewSenior Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and...