Service Delivery Manager

6 days ago

Central Region, Singapore CTC Global Pte. Ltd. Full time $90,000 - $120,000 per year
Job Summary

The Service Delivery Manager plays a key role in ensuring uninterrupted operations for the assigned hospital project. You will be responsible for overseeing daily operational activities, monitoring SLA performance, and leading the Service Delivery Engineers team. Your leadership directly contributes to enhancing the end-user experience by ensuring the seamless delivery of high-quality services that consistently meet and exceed customer expectations.

Responsibilities
  • Ensure smooth Service Delivery Operations within the assigned project
  • Accountable for the quality of service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Maintain high-performing service support functions, including an IT Service Desk, Desktop Support, and VIP Support
  • Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required
  • Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review
  • Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
  • Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting
  • Lead the team to a continuous service improvement program
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion promptly
  • Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
  • Provide regular and accurate management reporting
  • Responsible for staff management, including recruitment, mentoring, training, target setting, and performance assessment
  • Perform any other duties as assigned
Requirements
  • Must have at least 5 years of experience in Service Delivery
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills
  • Willingness to support and mentor junior staff.
  • Excellent customer-facing/customer service skills.
  • Able to work under pressure and meet deadlines.
  • Able to demonstrate a high degree of flexibility, including out-of-hours working.
  • Excellent organisational skills
  • Self-motivated and able to take responsibility.
  • Able to manage and prioritise tasks and time efficiently.
  • Able to demonstrate initiative and a proactive approach to daily tasks.

This role follows a 5.5-day work week schedule. Please apply only if you are comfortable with this arrangement.

  • Service Delivery Manager

    3 days ago

    Central Region, Singapore AsiaPac Technology Pte Ltd Full time $90,000 - $120,000 per year

    Key ResponsibilitiesManage staff assigned/stationed at the customer sitesTo maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long termTo identify customer needs and oversee Service Delivery within the business contextPoint of Contact for quality of service and...

  • Service Delivery Manager

    3 days ago

    Central Region, Singapore Maestro Human Resource Pte Ltd Full time $80,000 - $120,000 per year

    Key Responsibilities:Service Delivery Oversight:Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.Monitor service performance and proactively address any deviations from agreed standards.Team Leadership:Lead and mentor a team of IT support professionals, fostering a culture of excellence...

  • Sales executive

    18 hours ago

    Central Region, Singapore General manager Full time $60,000 - $80,000 per year

    Identify and develop new business opportunities in assigned markets.Generate leads, conduct sales calls/meetings, and present company products.Understand client requirements and recommend suitable chemical solutions.Prepare and negotiate quotations, proposals, and contracts.Achieve monthly, quarterly, and annual sales targets.Maintain regular contact with...

  • Service Delivery Manager, PCS

    3 days ago

    Central Region, Singapore GE Healthcare Full time $80,000 - $120,000 per year

    *Job Description Summary*You will be responsible for both Ultrasound (ULS) & Patient Care Solution (PCS) Service Delivery and Operations covering Singapore, Malaysia, Brunei, Myanmar, Cambodia & Laos in both direct and indirect capacity, lead service strategy and initiatives to achieve sustainable service delivery, profitable growth, and operational...

  • Cloud Service Delivery Manager

    2 weeks ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $120,000 - $200,000 per year

    Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing teamAs the SDM, you'll be the bridge between technology and customer satisfaction-ensuring our cloud environments (AWS, Azure, or both) are operating efficiently, securely, and in...

  • Regional Service Delivery Manager

    3 days ago

    Central Region, Singapore ServiceOne Limited Full time $90,000 - $120,000 per year

    This position is a stakeholder facing role, oversees a number of key functions within the Service Delivery Operations on regional level at client office in Singapore and to ensure that Service Desk operation and Onsite Support processes are in place to meet client's retail business needs and expectations.The role requires ability to multi-task with many...

  • Home Delivery Service Officer

    2 weeks ago

    Central Region, Singapore Pet Lovers Centre Pte Ltd Full time $30,000 - $60,000 per year

    Roles & Responsibilities: Home Delivery Service OfficerAs a Home Delivery Service Officer, you help create the excitement about the products we carry, providing the right solutions and getting products into the hands of our valued customers over the Home Delivery Call Centre helpdesk.Being part of the Home Delivery team, you understand the business...

  • Service Delivery Manager

    2 weeks ago

    North-East Region, Singapore TERRABIT NETWORKS PTE LTD Full time $90,000 - $120,000 per year

    About the roleThe Service Delivery Manager is responsible for overseeing the efficient and effective delivery of services to clients, ensuring that the services meet quality standards, performance targets, and customer satisfaction.Job Description:Manage the end-to-end delivery of services to clients, ensuring all agreed-upon service levels are met.Monitor...

  • Service Delivery Manager

    7 days ago

    Central Singapore Pinkerton Full time

    We are as invested in your career as you are. As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today,...

  • Service Delivery Manager

    3 days ago

    North Region, Singapore APBA TG Human Resource Pte Ltd Full time $6,000 - $8,000 per year

    Location: North Region, Singapore Salary: Up to $8,000 + Allowances + Bonus (salary to commensurate with experience) Arrangement: Contract under TG Singapore, convertible to client headcount based on performance | Fully OnsiteRole SummaryWe're hiring a Service Delivery Manager to oversee vendor and stakeholder engagement, ensure smooth service operations,...