Service Delivery Manager

2 weeks ago

Central Region, Singapore AsiaPac Technology Pte Ltd Full time $90,000 - $120,000 per year

Key Responsibilities

  • Manage staff assigned/stationed at the customer sites
  • To maintain strong and positive customer relationships and improve service delivery, ensuring customer satisfaction is achieved and maintained in the long term
  • To identify customer needs and oversee Service Delivery within the business context
  • Point of Contact for quality of service and service performance provisioned to the customer, and ensuring customer's request and demand for growth are factored into capacity plans for associated systems (as applicable)
  • Monitor and Assess customer feedback to identify, and address areas for improvement; establish and refine services and service delivery, ensuring consistency in quality to deliver
  • Manages / Implements Service Delivery project management, coordinating internal resources and external resources, fixing reliability issues, and managing conflicts
  • Improves governance (i.e. policies, standards, guidelines) on successful delivery outcomes (e.g. industry compliances, service delivery frameworks, or playbooks)
  • Maintains periodic operations (i.e. Daily Service Review [DSR], weekly, monthly) and service (i.e. monthly, quarterly) performance review with Operations and Service Delivery Teams respectively, and to resolve conflicts and issues
  • Collaborates with relevant teams to implement Service Improvement Plans (SIPs)
  • Owns the overall Service Management provisioned to the customer (including Master Service Agreement, Contract Management, Vendor Management, and Reporting cadence)
  • Provides input to and pre-defines the items within the boundaries of existing vendor contract frameworks
  • Verifies that the contractually agreed performance with the vendor is delivered, and defines the improvement measures if required
  • Conducts regular reviews with vendors for renewals of contracts, to assess if those contracts are still relevant and to terminate contracts that are no longer needed
  • Works closely with the Sales to deepen customer relationships with a high level of customer satisfaction and identify new opportunities
  • Collaborates with all Technical Support Teams or vendors/partners to support and deliver daily operations / for project delivery

Qualifications/Experience/Knowledge

  • Degree or other equivalent
  • At least 5 years of IT Service Delivery Management experience - with at least 3 years of user production support
  • Expert in ITSM - Incident Management, Problem Management, Change Management, Asset Management, Vendor Management, Contract Management
  • Understanding of IT Services Offerings
  • Understanding infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  • Knowledge of IT lifecycle management
  • Possess strong problem-solving skills, is able to prioritize and manage multiple tasks
  • Mature critical situational management skills
  • Strong communication skills
  • Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams
  • Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • ITIL Certification will be an added advantage

  • Service Delivery Manager

    2 weeks ago

    Central Region, Singapore Maestro Human Resource Pte Ltd Full time $80,000 - $120,000 per year

    Key Responsibilities:Service Delivery Oversight:Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.Monitor service performance and proactively address any deviations from agreed standards.Team Leadership:Lead and mentor a team of IT support professionals, fostering a culture of excellence...

  • Sales executive

    1 week ago

    Central Region, Singapore General manager Full time $60,000 - $80,000 per year

    Identify and develop new business opportunities in assigned markets.Generate leads, conduct sales calls/meetings, and present company products.Understand client requirements and recommend suitable chemical solutions.Prepare and negotiate quotations, proposals, and contracts.Achieve monthly, quarterly, and annual sales targets.Maintain regular contact with...

  • Cloud Service Delivery Manager

    4 days ago

    Central Region, Singapore APBA TG Human Resource Pte Ltd Full time $120,000 - $240,000 per year

    Key Responsibilities:Manage Cloud Service Delivery – Oversee the end-to-end delivery of cloud services, ensuring adherence to SLAs and operational excellence.Incident and Problem Management – Lead incident resolution, perform root cause analysis, and implement preventive measures to minimize service disruptions.Service Monitoring and Optimization –...

  • Service Delivery Manager, PCS

    2 weeks ago

    Central Region, Singapore GE Healthcare Full time $80,000 - $120,000 per year

    *Job Description Summary*You will be responsible for both Ultrasound (ULS) & Patient Care Solution (PCS) Service Delivery and Operations covering Singapore, Malaysia, Brunei, Myanmar, Cambodia & Laos in both direct and indirect capacity, lead service strategy and initiatives to achieve sustainable service delivery, profitable growth, and operational...

  • Cloud Service Delivery Manager

    13 hours ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $120,000 - $200,000 per year

    Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing teamAs the SDM, you'll be the bridge between technology and customer satisfaction-ensuring our cloud environments (AWS, Azure, or both) are operating efficiently, securely, and in...

  • Regional Service Delivery Manager

    2 weeks ago

    Central Region, Singapore ServiceOne Limited Full time $90,000 - $120,000 per year

    This position is a stakeholder facing role, oversees a number of key functions within the Service Delivery Operations on regional level at client office in Singapore and to ensure that Service Desk operation and Onsite Support processes are in place to meet client's retail business needs and expectations.The role requires ability to multi-task with many...

  • Home Delivery Service Officer

    13 hours ago

    Central Region, Singapore Pet Lovers Centre Pte Ltd Full time $30,000 - $60,000 per year

    Roles & Responsibilities: Home Delivery Service OfficerAs a Home Delivery Service Officer, you help create the excitement about the products we carry, providing the right solutions and getting products into the hands of our valued customers over the Home Delivery Call Centre helpdesk.Being part of the Home Delivery team, you understand the business...

  • Service Delivery Manager

    2 weeks ago

    North Region, Singapore APBA TG Human Resource Pte Ltd Full time $6,000 - $8,000 per year

    Location: North Region, Singapore Salary: Up to $8,000 + Allowances + Bonus (salary to commensurate with experience) Arrangement: Contract under TG Singapore, convertible to client headcount based on performance | Fully OnsiteRole SummaryWe're hiring a Service Delivery Manager to oversee vendor and stakeholder engagement, ensure smooth service operations,...

  • Service Delivery Manager

    2 weeks ago

    Central Singapore Xcellink Pte Ltd Full time $90,000 - $120,000 per year

    Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.Provide support for all large-scale activities like system maintenance; project go-live,...

  • IT Service Delivery Manager

    2 weeks ago

    North-East Region, Singapore ST Engineering Urban Solutions Full time $90,000 - $120,000 per year

    Responsibilities:Ensure that all processes and procedures are followedLead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issuesLead the troubleshooting and performing of root causes failure analysis for infrastructures issuesManage the delivery of infrastructure across AWS environments, On-prem,...