IT Service Delivery Manager
3 days ago
Contract Duration: 12 months Working Hour: Normal Office Hour Working Location: Islandwide Salary: Up to $7,000
***Responsibilities**:
- **Lead and drive the service delivery and projects implementation**:
- **Manage and communicate with key holders on operational support daily**:
- **Monitor and ensure SLAs are met, issues escalated and prioritized**:
- **Act as the point of contact for account delivery**:
- **Responsible for service delivery of account and prioritization of work requests**:
- **with NEC Business to integrate new, enhanced and existing service offerings for the account**:
- **Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business**:
- **Identify operational gaps and drive to ensure closure, both internally and externally**:
- **Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams**:
- **Ensure annual customer survey meets the expected customer satisfaction rating**:
- **Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives**:
- **Any other ad-hoc duties as required or assigned**
**Requirements**:
**Bachelor Degree or Diploma in Information Technology / Information Systems / Computer**
**Science, Business IT or other relevant disciplines**
**At least 3 years of relevant experience**
**At least 2 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams**
**Proven success in achieving project milestones and broad technology awareness**
**Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through company, along with good project co-ordination skills**
**Strong business acumen, customer focus and good financial management skills**
**Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for company**
**Effective interpersonal skills both written and presentation**
**Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems**
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1654858 (Soo Sheng Hui)
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