Manager/senior Manager, Service Delivery

2 days ago

Singapore NCS National Council of Social Service Full time

**[What the role is]**

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

**[What you will be working on]**

**Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.**

**1. Implementing service strategies and plans to meet identified needs and gaps**:

- **Analyse landscape and engage stakeholders to understand national strategies and**identify**key needs and**gaps;**:

- **Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and**gaps;**:

- **Work with**SSAs in development of services to meet prioritised needs and**gaps;**:

- **Using data and ground experience to improve service**delivery;**:

- **Overseeing assessments of funding proposals of new programmes; and**:

- **Assessing and evaluating current portfolio of initiatives and programmes**:
**2. Strengthen service capacity and capability by partnering service providers to**:

- **Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise**manpower**;**:

- **Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service**users;**:

- **Set and/or achieve output,**outcome**and impact indicators for**services;**:

- **Manage and evaluate their**performance;**:

- **Allocate community funding to critical and needed services; and**:

- **Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.**:
**3. Support the Services Group and NCSS as and when**required**:**[What we are looking for]**

**Personal Competencies**:
**Strong conceptual thinking; Collaborative; Critical Analysis; Good engagement and**interpersonal skills; Resilient;**Systems thinker**:
**Skills & Knowledge**:

- **Stakeholder Management Skills**:

- **Influencing, Facilitation and Communication Skills**:

- **Project Management Skills**:

- **Programme Evaluation Skills**:

- **Research and Basic Statistics Analysis**:

- **Sector/Domain Knowledge**:
**Experience**:

- **2 to 7**years**work experience in**the social**services sector.**:

- **Experience in programme design and/or planning is**advantageous**.**:

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