Service Delivery Manager
1 week ago
**Requirement**
- Diploma/Degree in Computer Science/Information Technology or any related discipline
- At least 5 years of relevant experience of IT Managed Services, Service Delivery experience
- IT Service Management, ITIL Practitioner or ITIL Foundation
- Proficient in at least two to three technical competencies in Network, System, Oracle, SQL, HP Storage, Oracle DB, Windows, Vmware, HP Storage, Cyber Security
**Responsibilities**
- Design manages projects and includes day-to-day operation, service level performance and client management
- Manage Project schedule and timeline
- Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers
- Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
- Business growth of the account and looking into delivering good Customer Engagement experience
- Managing the financials for the assigned portfolioDiana
IT Consultancy & Services Pte Ltd
EA No: 92C5311 | EA Reg No. R1104129
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