Customer Service Advisor #Automotive

1 day ago


Central Region, Singapore Capital Human Resource Management Pte. Ltd Full time $3,000 - $60,000 per year

Our Company, in the Automotive Industry located in Central has opening for Customer Service Advisor.

  • Basic $3000 - $3800 + CSA Allowance $200
  • Monday to Friday (8am – 6pm), Alternate Sat (8am – 12.30pm)
  • Excellence working environment

Detail responsibilities:

  • Review vehicle repair history and pre-notify immediate superiors of any unusual past incidents or repeated complaints.
  • Prepare a clearly written work orders i.e. detailed job description, specific parts number and flat rate specifications.
  • Verify customer's personal particulars based on GDMS record & to update the changes if necessary.
  • Conduct Vehicle Reception Check using the reception checklist form & take photos in the presence of customer for all related body and paintwork repairs.
  • Advise customer of the best method & options available to pursue / process their insurance claims in accordance with MCF & GIA guidelines.
  • Negotiate with surveyor / insurance companies to agree upon the optimum labour rates/charges.
  • Follow up closely with surveyors via email (official communication channel) for the repair amount finalization and confirm the duration to carry out the workshop repairs.
  • Verify job contents and check vehicle exterior body dents, scratches in the presence of customer (including photo taking).
  • Prepare an accurate accident repair estimate and provide supplementary estimate when necessary.
  • Advise estimated repair cost for work to be done, ask for authorization budget for additional job.
  • Obtain customer signature on work order and advise them on the accepted mode of payment (Cash/Credit card).
  • Coordinate closely with Operations Executive / Workshop Foreman for an update of the repair progress status in line with tracking to the promised completion deadline.
  • To co-operate, coordinate and work cohesively with both inter department & other department staff to ensure prompt update of the vehicle progress status & minimize vehicle downtime.
  • Conduct final check on vehicle cleanliness & verify job completion after end control.
  • Inform customer of the vehicle collection date/time & the repair cost.
  • Discuss with Operation Executive / Service Manager to justify the goodwill extension that falls under the normal process frame work.
  • Refer to Operation Executive / Immediate Superior / Customer Service Manager / Service Manager and/or HOD when handling complex cases / customer's issues.
  • Provide a "personalized service" during vehicle handover to customer after the repair completion to explain the repair invoice details, notify in advance of any outstanding matter due to supplementary jobs required to be done on the next visit or backorder parts still pending arrival.
  • Maintaining a good image housekeeping of B&P reception areas cleanliness & tidiness.
  • To carry out ad hoc tasks assigned by Immediate Superior / Operation Executive / Service Manager.
  • To collate & file a complete detailed history records of each case assign including the completed forms, photos, videos, incident reports & related documentation.
  • To arrange & store the "damaged components / parts" to prepare for the surveyor to carry out a final inspection after the car repair works are completed.
  • To follow up on "unclosed" cases with Insurance Claims Officer-in-charge for prompt settlement to prepare the payment refund ( if any ) to customer.
  • Finalize & close insurance invoices on a timely manner.
  • To take in and managing internal repair orders and fleet repairs.
  • Assisting the role of other team members in their absence.

Requirements:

  • Diploma in Mechanical Engineering, Automotive Engineering or Business Administration or NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent.
  • At least 5 years of relevant experience with at least one year in supervisory position.
  • Experience in motor trade or in Body and Paint Dept. and have previously handled customers and surveyors would be advantageous.
  • Possess Class 3 Driving license

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV's in MS WORD FORMAT

Resumes please INCLUDE:

  • Personal Particulars
  • Education background
  • Work experiences in point forms
  • All Reasons for leaving
  • Current and Expected salary
  • Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Kyan Hou Shenglong

Reg No: R1435754

EA No: 19C9570



  • Central Region, Singapore Vantage Automotive Ltd Full time $40,000 - $60,000 per year

    Company :Vantage Automotive Limited"Build the Future of Automotive with Us."Founded in 1979, Vantage Automotive Ltd (VAL) is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and...


  • Central Region,, Singapore Cycle & Carriage Industries Pte Ltd Full time $30,000 - $60,000 per year

    Join Us as a Customer Service Advisor Cycle & Carriage - Driving Passion Across Many Brands At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of...

  • Service Advisor

    2 weeks ago


    North Region, Singapore Volt Auto Pte. Ltd. Full time $104,000 - $130,878 per year

    Company Overview:Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.Position Overview:Reporting to the Head of After-Sales, you will be responsible for being the primary...


  • Central Singapore Sime Darby Full time

    Company: Vantage Automotive Limited- Attending to the needs of the customers professionally and promptly under the department, ensuring the customer’s waiting time is kept to a minimum.- Liaise with Workshop to get an accurate vehicle diagnosis and provide professional advice for appropriate repairs servicing or technical assistance.- Coordinate with...


  • East Region, Singapore STAFFKING PTE LTD Full time $24,000 - $62,400 per year

    Summary Benefit :Basic + AWS + Bonus5 Days work, Office hoursLocation : EastAutomotive / Freight ServiceResponsibility :Oversee the daily intake of vehicles for servicingSupport front counter staff by fostering teamwork, positive mindset, and team spiritPrepare quotations as required to support service operationsDeliver excellent customer service to ensure...


  • Central Singapore Sime Darby Full time

    Company: Performance Motors Limited **Job Description**: - Responsible for daily intake of motorcycles for servicing, insurance claim as well as handling Authority bikes - Advise customer on necessary repair & maintenance including cost / estimate. - Assist other Customer Service Advisors especially during peak hours and to cope with high volume. -...


  • East Region, Singapore GMP Group HQ Full time $3,200 per year

    Job Description:Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.Liaise with technicians to provide timely and accurate vehicle status updates to customers.Apply automotive knowledge,...

  • Service Consultant

    2 weeks ago


    Central Region, Singapore Wearnes Automotive Pte. Ltd. Full time $40,000 - $60,000 per year

    ResponsibilitiesAssist customer to file accident report & advise on appropriate claim option available eg: TP or OD.Provide clear estimation for insurance claims.Follow up on claim authorisation standard.Liaise with insurance company for motor claims.Monitor job progress and update customers on repair status.Follow up with part executive on parts...


  • Central Region, Singapore ComfortDelGro Engineering Pte Ltd Full time $40,000 - $60,000 per year

    Join the ComfortDelGro Engineering Family Customer Service Ambassador – Automotive Industry Location: SingaporeAt ComfortDelGro Engineering, we're more than just a workplace — we're a diverse and dynamic family united by passion, pride, and purpose. As one of the largest vehicle maintenance and repair workshops in Singapore, we take pride in delivering...


  • Central Singapore Sime Darby Full time

    Company: Performance Motors Limited - Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint. - Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications. - Confirm with...