Customer Service Executive

9 hours ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $3,000 - $4,000 Per Month**Date Posted**
- 1 day agoAdditional Details

**Job ID**
- 112495**Job Views**
- 113Roles & Responsibilities

Our Client, Automotive industry, has an opportunity for a dynamic individual to join the team as a** **Customer Service Executive.**

**Responsibilities**:

- Drive digital customer experience initiatives in Sales and Aftersales to improve the sales experience, customer service and loyalty
- Analyze all online customer service survey results and implement improvement plans
- Support the roll-out and follow-up of all Sales and Aftersales standards, processes and audits as per manufacturer’s requirements
- Manage the manufacturer’s e-learning platform and follow-up completion rate
- Support the sales operations and product team to maintain online systems like the online vehicle configurator up to date
- Champion the connected car systems activation and train the sales team on system updates from the principal

**Job Requirements**:

- Minimum Degree qualifications with at least 2 years of customer service experience in luxury retail
- Fast learner with a strong digital background and prior experience handling CRM systems preferred
- Strong communicator with customer-centric personality
- Excellent people management and interpersonal skills
- Process-driven, meticulous, highly motivated and results-oriented
- Able to multi-task and work under tight timeline

**OTHER INFORMATION**:

- Location: West
- 5 days work week

Reeve LimTags

customer

service

executive

automotive

west

4k

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