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Service Advisor
2 weeks ago
Job Overview
We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between customers and workshop technicians, ensuring a seamless service experience from vehicle drop-off to handover.
Key Responsibilities
- Receive and review customer service files from the front desk
- Conduct detailed consultations with customers to understand their concerns
- Analyse problems (wear and tear vs premature malfunction)
- Liaise with workshop technicians for technical reviews and inspections
- Determine if repairs are chargeable or complimentary (warranty or goodwill)
- Explain technical issues and proposed solutions clearly to customers
- Provide cost estimates, obtain approvals, and manage job authorization
- Track and update customers on job progress and completion times
- Prepare job cards, service reports, and final documentation
- Coordinate smooth vehicle handover upon job completion
- Ensure customer satisfaction throughout the service process
Requirements
- Nitec in Automotive Engineering or equivalent qualification
- GCE 'O'/'N'/'A' Levels or Diploma holders welcome
- Minimum 1–2 years' experience as a service advisor or in automotive customer service
- Good knowledge of vehicle systems and repair processes
- Strong interpersonal and communication skills
- Well-organized with good multitasking and time management skills
- Proficient in Microsoft Office and workshop management systems
- Valid Singapore Class 3 driving licence
- Singaporean only due to quota
Working Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 3:00 PM
Staff Benefits
- Daily staff pickup: 11-seater transport from Pasir Ris MRT
- Opportunities for career development and on-the-job training
- Supportive team and positive work environment
- Attractive staff incentives and potential bonuses
