Service Advisor

1 day ago

Kampong Loyang, Singapore Pan Pacific Van & Truck Leasing Pte Ltd Full time $30,000 - $60,000 per year

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between customers and workshop technicians, ensuring a seamless service experience from vehicle drop-off to handover.


Key Responsibilities

  • Receive and review customer service files from the front desk
  • Conduct detailed consultations with customers to understand their concerns
  • Analyse problems (wear and tear vs premature malfunction)
  • Liaise with workshop technicians for technical reviews and inspections
  • Determine if repairs are chargeable or complimentary (warranty or goodwill)
  • Explain technical issues and proposed solutions clearly to customers
  • Provide cost estimates, obtain approvals, and manage job authorization
  • Track and update customers on job progress and completion times
  • Prepare job cards, service reports, and final documentation
  • Coordinate smooth vehicle handover upon job completion
  • Ensure customer satisfaction throughout the service process

Requirements

  • Nitec in Automotive Engineering or equivalent qualification
  • GCE 'O'/'N'/'A' Levels or Diploma holders welcome
  • Minimum 1–2 years' experience as a service advisor or in automotive customer service
  • Good knowledge of vehicle systems and repair processes
  • Strong interpersonal and communication skills
  • Well-organized with good multitasking and time management skills
  • Proficient in Microsoft Office and workshop management systems
  • Valid Singapore Class 3 driving licence
  • Singaporean only due to quota

Working Hours

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM

Staff Benefits

  • Daily staff pickup: 11-seater transport from Pasir Ris MRT
  • Opportunities for career development and on-the-job training
  • Supportive team and positive work environment
  • Attractive staff incentives and potential bonuses

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