Call Centre Coordinator

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

About the RoleWe are looking for a seasoned professional to take on the position of Operations Supervisor at CONNECT CENTRE PTE. LTD.This role requires an individual who can effectively manage call centre operations, lead teams, and ensure seamless customer experiences.Responsibilities:Lead Call Centre Teams: Manage and motivate call centre agents to achieve...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities: 1. Operations Management: - Oversee the day-to-day operations of the airport transfer and limousine services. - Develop and implement operational policies, procedures, and standards to ensure efficient and...

Presently we have a Job Opening for a Call Centre Lead position - Assist Head of Operations in managing day to day operation of Helpdesk. - Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure...

**Manager, TeleHealth and Call Centre** **SUMMARY**: **KEY RESPONSIBILITIES**: **Project Lead to set up TeleHealth and Contact Centre (TCC) services**: You will work closely with -Cares Teams to conceptualise TCC service models, ensuring that the functions of TCC align with the strategies and priorities. -Appointed vendors to plan and operationalise TCC...

As a call centre agent for an airport transport company and limousine company, your job description would include: 1. Answering incoming calls from customers and providing them with information about the company's services, pricing, and availability. 2. Booking reservations for customers and ensuring that all necessary information is collected, such as...

**Job Description**: As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own...

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Associate. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Key ResponsibilitiesHandle customer calls and emails in a professional and courteous manner.Respond to...

**Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service standard and quality improvement of the contact centre - Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service...

Roles & Responsibilities Key Responsibilities:Answering inquiries and providing exceptional support to customers Scheduling appointments and maintaining records Resolving customer concerns with professionalism and empathy Requirements:Strong interpersonal and communication skills Ability to multitask in a fast-paced environment Experience in a call...

Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

In this role as a Call Centre Agent, you will assist the Call Centre Manager and Team Leads to achieve the desired service levels and quality targets. This includes the delivery of excellent customer experience and professional handling of all incoming customers’ enquiries across the full range of The Learning Lab’s services and...

Education Enterprise looking for Centre Coordinator Salary : SGD 1,800.00 to SGD2,500.00 Handling student registrations and admin matters including sharing class details and summaries Editing class records with lesson summaries follow up with coaches Printing of worksheets and learning resources Ensure general tidiness, cleanliness and keeping up good...

Experience :Min 1 Year in /Call Center Shift:Rotational Morning and Rotational Afternoon Location:Changi,Jurong(Location cannot be chosen) As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service...

Description: Location singapore Changi business park or Jurong. Freshers can also apply As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service quality. - Ensuring accuracy and compliance in...

**Call Centre Associate** **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with medical staff...