Manager, Telehealth and Call Centre

-Family Group: Nursing The Telehealth Nurse of NHG Population Health Campus (PHC), Telehealth & Call Centre (TCC) will be responsible to support the planning, operationalization and resource management of NHG Telehealth Nurse Service (TNS) in delivering care to NHG clients through telehealth services to. Specifically, to: - Provide safe, person centred and...

Job Title: Telehealth Operations SpecialistThe primary objective of this role is to oversee daily administrative tasks for telehealth services and resolve delivery issues efficiently.This involves investigating patient enquiries, concerns, and feedback in a timely manner while maintaining professional communication with various stakeholders including...

Job Title: Telehealth CoordinatorWe are seeking a highly organized and detail-oriented individual to join our team as a Telehealth Coordinator. The successful candidate will be responsible for managing daily administrative tasks, resolving medicine delivery issues efficiently, and ensuring seamless communication between stakeholders.Responsibilities:Manage...

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

As a **Call Centre Manager**, you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...