Telehealth Operations Specialist

1 week ago

Singapore beBeeTelehealth Full time $2,700
Job Title: Telehealth Operations Specialist

The primary objective of this role is to oversee daily administrative tasks for telehealth services and resolve delivery issues efficiently.

This involves investigating patient enquiries, concerns, and feedback in a timely manner while maintaining professional communication with various stakeholders including employers, doctors, clinics, and internal departments.

Key responsibilities include:

  • Manage daily telehealth administrative tasks
  • Investigate and follow up on patient enquiries
  • Facilitate effective communication between stakeholders
  • Maintain confidentiality and adhere to data protection regulations
  • Coordinate post-consultation care for patients
  • Handle financial administrative tasks
  • Deliver high-standard service to clients
  • Proactively identify customer needs and foster a culture of excellence

Collaboration with other teams within the organisation is essential to achieve team performance goals. Additionally, the role entails maintaining inventory of office equipment and ensuring their proper maintenance.

To be successful in this role, candidates should possess the following skills and qualifications:

  • Minimum qualification: High school diploma or equivalent
  • Minimum 1-2 years of experience in hospitality or call centre environment

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