Call Centre Officer

**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a call centre officer to manage our general hotline. **Roles & Responsibilities**: - Work closely with inter-department for any relating matters. - Preparation of...

**Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

Roles & ResponsibilitiesResponsibilities:· Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;· Fulfillment follow through on case handling and with customers;· Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

**Call Center / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Will Be Provided**: - **5 Days / Office Hour / Able to work on Weekend**: - **IMMD** **Responsibilities**: - Handle inbound calls - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in interactions with all...

**Call Center / Customer Service / Hospitality Exp**: - **No Exp Welcome - Training Will Be Provided**: - **5 Days / Office Hour / Able to work on Weekend** **Responsibilities**: - Handle inbound calls - Follow up on escalated cases and perform call back when required - Maintain a positive and helpful approach in interactions with all customers - Ad hoc...

Call Centre Exp - Office Hour / 5 Days Work Week including Weekends **Responsibilities**: - Handle inbound calls and perform outbound calls to customers on callback request - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and...

**Call Centre Experience**: - **Office Hour / 5 Days Work Week (including weekends)** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team KPI set by the management - Maintain a positive and helpful approach in interactions with all customers -...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...