Call Centre Officer

5 days ago

Singapore Rapsys Technologies Full time

Description:
Location singapore Changi business park or Jurong.

Freshers can also apply

As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:

- Meeting KPIs without compromising service quality.
- Ensuring accuracy and compliance in handling customer requests.
- Cross-selling the Bank’s products and services.
- Migrating customers to the Bank’s digital platform.
- Adhering to professional standards of behaviour and conduct.
- Flexibility in work deployment to meet business needs.
- Supporting Operations in resolving customer follow-ups and transactional requests.
- Creating positive discussions in the social media community to support the brand.

**Minimum Educational Level**:

- Diploma
- Min Higher NITEC with relevant Banking CCTR experience of >=1 year can be considered as well

**Job Category**:Call centre officer**Job Type**:Full Time**Job Location**:Singapore

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