Call Centre Lead

Roles & ResponsibilitiesJob Summary:The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Lead handles a range of enquiries, requests and coordination with the relevant departments to meet and deliver excellent guest services...

Company description:Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Job DescriptionWe are seeking a results-driven and experienced professional to lead and manage business process operations for our call centre projects.The ideal candidate will play a pivotal role in ensuring efficient project execution, high service quality, and continuous operational improvement.Lead the setup and operationalisation of new call centres,...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Roles & ResponsibilitiesMain Duties and ResponsibilitiesAs the Call Centre Supervisor at Mandai Rainforest Resort, you will oversee the daily operations of the call centre team, ensuring all guest interactions reflect the highest standards of hospitality and personalized service.This role requires a leader with excellent communication skills, a passion for...

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Job Title: Call Centre ManagerKey Responsibilities:To oversee the day-to-day operations of a call centre team, ensuring high levels of customer satisfaction and productivity.To investigate and resolve complicated customer complaints or disputes that team members are unable to handle professionally.To provide coaching, feedback and training for call centre...