
Call Centre Lead
2 days ago
Presently we have a Job Opening for a Call Centre Lead position
- Assist Head of Operations in managing day to day operation of Helpdesk.
- Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations.
- Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure service quality and all KPIs are met.
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Call Centre Lead
1 week ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeCompany description:Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its...
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Call Centre Supervisor
7 days ago
singapore Connect Centre PL Full timeResponsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...
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Assistant Call Centre Manager
1 week ago
Singapore 101 HAIR CARE CENTRE PTE. LTD. Full time**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...
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Call Centre Lead
1 week ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeCompany description: Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline...
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Call Centre Team Lead
6 days ago
Singapore TALENT TRADER GROUP PTE. LTD. Full timeManage and lead a team of Call Centre Customer Service Officers - Assist on escalated issues and investigation - Improve the call centre operations - Any adhoc issues assigned **Requirements**: - Possess Diploma in Business studies or equivalent - At least 1 year of experience in customer service - Excellent communication skills - Able to work...
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Call Centre Trainer
2 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...
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Call Centre Team Leader
2 days ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...
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Call Centre Team Leader
2 weeks ago
Singapore CONNECT CENTRE PTE. LTD. Full time**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...
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Call Centre Trainer
4 weeks ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...
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Call Centre Team Lead
2 weeks ago
Singapore beBeeCustomerService Full timeJob Overview The Call Centre Supervisor plays a pivotal role in ensuring the success of our operations by leading and guiding a team to deliver exceptional customer service. This involves resolving complex customer complaints, providing training and feedback, and conducting regular performance reviews. In this dynamic role, you will work closely with...