Call Centre Associate

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

Overview This is an exciting opportunity for a Call Centre Associate to join their team at Singapore Jobs. This will start off as a 1 year contract. Responsibilities Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery Ensure accuracy and compliance for all customers' requests Successfully cross-buy...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Sengkang General Hospital Pte. Ltd.**Senior/Patient Service Associate, Call Centre (Part-time)**: - Job Category: Ancillary- Posting Date: 21 Sep 2024**Job Description**: - Requirements: - GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably - Experience in call centre, customer service or...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is met Diploma / NITEC / GCE ‘O' Level or...