Customer Service Manager
3 days ago
**Benefits Summary**:
- FMCG
- 5 Days Work Week (Including PH and Weekends)
- 8am - 5pm / 1pm - 10pm (Rostered)
- Able to WFH for shift that goes into the night
- Up to $4,800 + AWS + VB Location: Ubi
**Responsibilities**:
- Respond to consumer inquiries and requests across a variety of platforms, including video conferencing,
- Handle and manage customer complaints and escalations effectively.
- Actively participate in the company's client retention plans and strategies.
- Lead, inspire, and mentor direct reports to make sure the group is knowledgeable
- Provide top-notch customer service
- Plan career development and performance evaluation for the team.
- Determine operational weaknesses and push for process upgrades to strengthen the team's efficiency and effectiveness
- Ensure CRM systems have accurate data.
- Increase the rate at which sales leads are converted into actual sales by offering superior customer service Prepare regular updates on the status of service deliverables to present during team meetings.
Please submit your updated resume by using the **APPLY NOW BUTTON
We wish you all the best in your career search.
**RK Recruitment Pte Ltd **| **EA License No.: 20C0280**
**Tai Jia Wen | EA Personnel No.: R23115610
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