Senior Customer Service Ops Assistant

2 weeks ago

Singapore UNITED PARCEL SERVICE Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Responsibilities**:

- Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. client**s**, warehouse operations, carrier brokers and other offices/facilities is essential
- Follow up with customer inquiry and provide information about services, products and to process orders
- Order creation and customer account management in SAP/WMS
- Backorder and returns management
- Coordinate with the warehouse team to ensure that operational tasks are met:

- Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
- Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
- Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
- Complaints and returns management
- Adjustments: ensure inventory integrity by processing authorized inventory adjustments
- Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
- Perform clerical duties such as filing and reporting
- Other duties as assigned to you from time to time by the company.
- Observe and comply with standard operating procedures & health & safety guidelines

**Job Qualifications**
- Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
- Possess good communication skills
- Proven ability to work well both independently and as part of a team required;
- Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
- Possess working knowledge of order entry systems and warehouse management systems

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  • Senior Ops Assistant, Loan Processing

    2 days ago

    Singapore UOB Full time

    Join to apply for the Senior Ops Assistant, Loan Processing role at UOB 5 days ago Be among the first 25 applicants Join to apply for the Senior Ops Assistant, Loan Processing role at UOB About UOB United Overseas

  • Administration Manager

    4 days ago

    Singapore STREAM OPS Full time

    Roles Responsibilities This position reports to the Director. Stream Ops is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace Specific Responsibilities 1. Update tracking numbers and details of each courier...

  • Customer Ops Executive

    7 days ago

    Singapore Unilever Full time

    JOB TITLE: Customer Ops Executive LOCATION: Singapore MAIN JOB PURPOSE: - Maintain the adopted reporting in Customer Development department. - Ensure Customer Development Reporting is timely updated, modified and upgraded based on requirements. - Create the beneficial cooperation with cross-functional departments. KEY ACCOUNTABILITIES: - Responsible for...

  • Customer Service Assistant

    2 days ago

    Singapore TOSHIBA LOGISTICS (SINGAPORE) PTE. LTD. Full time

    Customer Service Assistant Position Responsibilities: - Daily triggering and assigning of jobs, liaise with driver and call management team. - Liaise with customer on shipment dates. - Work with Ops RMA team on unused parts. - Arrange red rush ordering with APDC HUB warehouse and driver. - ADHOC collection activation request by call management team or...

  • Senior / Patient Service Associate, A&e Ops (Perm

    2 weeks ago

    East Singapore Emprego SG Full time

    **Location** - Singapore, East**Job Type** **Salary** - $1,800 - $3,000 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 89037**Job Views** - 2Roles & Responsibilities **esponsibilities**: - To perform registration for A&E patients accurately - To manage billing for patients including payment & deposit collection - To perform...

  • Lead Engineer/ Engineer, Corrections Ops

    4 weeks ago

    Singapore HTX (Home Team Science & Technology Agency) Full time

    Lead Engineer/ Engineer, Corrections Ops (Security Systems), Ops Systems Join to apply for the Lead Engineer/ Engineer, Corrections Ops (Security Systems), Ops Systems role at HTX (Home Team Science & Technology Agency) Lead Engineer/ Engineer, Corrections Ops (Security Systems), Ops Systems 2 days ago Be among the first 25 applicants Join to apply for the...

  • Customer Service Officer

    2 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Senior Customer Service Assistant

    2 weeks ago

    Singapore Home Nursing Foundation Full time

    We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours. You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no other. Embark on a meaningful career with HNF...

  • Core Ops Asia Institutional Specialist

    6 days ago

    Singapore Capital Group Companies Full time

    Primary responsibilities/essential functions: Leads issue triage on behalf of Core Ops for institutional complex matters in partnership with internal/external parties- Anticipate and respond to technical and strategic business questions from senior level associates- In first time through/complex situations, represent Core Ops with internal and external...

  • Ops Project Coordinator

    5 days ago

    Singapore COMBUILDER PTE LTD Full time

    As an Ops Project Coordinator, you will report to the Business Unit Head Ops and support Head Ops with daily business operations. You will work with Head Ops to organize and oversee the smooth running of daily operations of the Business Unit. You will also work with Head Ops to support the monitoring of projects in the Business Unit to ensure their...