Customer Communications Assistant Manager

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The APAC Customer Communications Assistant Manager will support the APAC SMB Manager in the planning, execution and optimization of regional customer communications efforts. He/She will be an integral contact point between Corporate, regional, local market stakeholders as well as external vendors.

**Responsibilities**:
**Urgent / Customer Communications**
- Provide strategic advice and recommendation for customer communications, such as recommending optimal approach for communications content and format to engage with UPS’s customers meaningfully.
- Able to understand and simplify complex operational lingo and information to create clear and compelling communications to customers.
- Quick turnaround of abovementioned content, particularly for urgent customer communications.
- Manage and navigate back-end digital platforms to upload and maintain communication updates to external and internal audience in a timely order.
- Lead and coordinate high volume of ongoing requests for customer communications content, able to prioritize and manage expectations effectively.

**Sales Enablement Content Creation**
- Lead creative content development for customer brochures, collaterals and short-form content
- Work with cross-functional partners to identify customer needs and key value proposition of UPS solutions, to create compelling product/solution/capabilities content to help Sales position UPS solutions in a compelling way
- Identify gaps and opportunities to develop information or content that can be helpful to customers, such as explainers, infographics or info sheets (i.e. shipping tips, packing tips, how-to videos) that support Sales in communicating complex concepts to customers
- Ensure maintenance and update of existing customer and sales collaterals and provide new ideas for improving existing material.

**Job Requirements**:

- Possess a Degree in Communications, Marketing or equivalent.
- Highly proficient in English as this is the primary business language. Proficiency in a second language will be an advantage.
- Demonstrate good writing skills
- Possess prior project management skills; manage and track project development to ensure all timelines are met and hold functional stakeholders accountable for their responsibilities and deliverables.
- Familiar with content marketing/creative development and production processes
- Good team player; self-driven; energetic and motivated
- Able to manage and respond quickly and soundly to unexpected situations
- Able to work in a highly fast-paced environment
- Able to multi-task and deliver results under pressure
- Confident and able to collaborate and manage all levels of employees/executives as well as present to senior leadership.
- Support critical administrative responsibilities including budget tracking for all local markets, raising of financial documents and liaising with internal finance and accounts stakeholders to ensure accurate accounting.

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.