DEPUTY/ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS

2 weeks ago

Singapore National Library Board Full time
Overview

What the role is: DEPUTY/ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE

Responsibilities

What you will be working on: We are looking for an officer with a customer-centric mindset to build a strong service culture and uphold service standards in LTA. You will need to leverage on data analytics to enhance LTA's service strategy, plan and support projects to strengthen the service culture in LTA. In particular, the officer will analyse data from LTA's customer feedback management system to draw actionable insights to improve our customer service delivery. You will work with internal stakeholders to apply these insights to the upstream redesign of policy, regulations or processes to improve customer experience and reduce feedback. In addition, you will support the review of customer communications (e.g. letters, SMSes) and digital services (i.e. UI/UX) to improve our customer's experience in their interactions with LTA.

Qualifications
  • Tertiary qualification in Business/ Statistics/ Analytics/ Maths or related disciplines with at least 2 years' working experience
  • Customer-oriented mindset, with strong analytical and critical thinking skills
  • Prior knowledge to data management, business analytics or statistics, especially in a customer operations environment, will be an advantage
  • Strong interpersonal skills to engage internal stakeholders
  • Good writing skills
  • Relevant experience in customer service and service planning with similar job scope would be an advantage
  • Candidates with relevant experience will be considered for higher appointments
About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

#J-18808-Ljbffr

  • Deputy / Assistant Manager, Customer Communications

    2 days ago

    Singapore Land Transport Authority Full time

    **What the role is** - DEPUTY / ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE **What you will be working on** **What we are looking for

  • manager/deputy/assistant mgr,customer comms

    1 week ago

    Singapore Land Transport Authority (LTA) Singapore Full time

    (LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR, CUSTOMER COMMS & SERVICE CULTURE (1 YR)Join to apply for the (LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR, CUSTOMER COMMS & SERVICE CULTURE (1 YR)role at Land Transport Authority (LTA) Singapore . Role Overview We are seeking a Manager / Deputy / Assistant Manager, Customer Communications & Service Culture (1 Year)to join...

  • [LTA-CC] DEPUTY

    1 week ago

    Singapore Land Transport Authority (LTA) Singapore Full time

    Overview (LTA-CC) DEPUTY / ASSISTANT MANAGER, MARKETING COMMUNICATIONS Join to apply for the (LTA-CC) DEPUTY / ASSISTANT MANAGER, MARKETING COMMUNICATIONS role at Land Transport Authority (LTA) Singapore What the role is DEPUTY / ASSISTANT MANAGER, MARKETING COMMUNICATIONS What you will be working on We are looking for a creative and dynamic professional to...

  • Deputy Director, Customer Communications

    2 weeks ago

    Singapore Land Transport Authority Full time

    **What the role is** - DEPUTY DIRECTOR, CUSTOMER COMMUNICATIONS & SERVICE CULTURE **What you will be working on** - We are looking for an officer to lead a Division that supports LTA’s efforts to deliver a seamless and positive experience for customers at LTA touchpoints. The key roles of the division are to: -Review LTA’s customer communications,...

  • deputy / assistant manager, marketing communications

    2 weeks ago

    Singapore Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]DEPUTY / ASSISTANT MANAGER, MARKETING COMMUNICATIONS[What you will be working on]We are looking for a creative and dynamic professional to join the team in promoting and communicating LTA's land transport policies and projects through the use of creative marketing tactics. You will plan and develop integrated communications campaigns to...

  • deputy / assistant manager, marketing communications

    4 days ago

    Singapore LTA Land Transport Authority Full time

    (What the role is) DEPUTY / ASSISTANT MANAGER, MARKETING COMMUNICATIONS (What you will be working on) We are looking for a creative and dynamic professional to join the team in promoting and communicating LTA's land transport policies and projects through the use of creative marketing tactics. You will plan and develop integrated communications...

  • Deputy Manager, Communications and Content

    2 weeks ago

    Singapore One World International School Singapore Full time

    Deputy Manager, Communications and Content Deputy Manager, Communications and Content Get AI-powered advice on this job and more exclusive features. The Deputy Manager, Content Writer will be responsible for creating high quality, engaging, and brand-aligned content to support OWIS's marketing, admissions, and communication objectives. This includes...

  • Assistant Manager

    1 week ago

    Singapore PSA Singapore Full time

    Assistant Manager / Deputy Manager (Technology Procurement)Join to apply for the Assistant Manager / Deputy Manager (Technology Procurement)role at PSA Singapore Assistant Manager / Deputy Manager (Technology Procurement)Join to apply for the Assistant Manager / Deputy Manager (Technology Procurement)role at PSA Singapore We are seeking a results-oriented...

  • Deputy Managing Director

    2 weeks ago

    Singapore SCSK ASIA PACIFIC PTE. LTD. Full time

    Reporting to the Managing Director, the Deputy Managing Director (Deputy MD) supports the achievement of the Company's business objectives and cultivates an environment that fosters staff commitment to realizing the organizational vision, mission, and strategy. - Assisting the Managing Director in the formulation of short-term and long-term strategies, the...

  • Assistant Manager/Deputy Manager

    1 week ago

    Singapore Changi Airport Group Full time

    Overview Assistant Manager/Deputy Manager (Revenue) at Civil Aviation Authority of Singapore. You will join to apply for the Assistant Manager/Deputy Manager (Revenue)role at Civil Aviation Authority of Singapore . What the role is You will be part of a team in accounting, operations, and controls of the revenue function in CAAS. What you will be working on...