manager/deputy/assistant mgr,customer comms
2 weeks ago
(LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR, CUSTOMER COMMS & SERVICE CULTURE (1 YR)
Join to apply for the
(LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR, CUSTOMER COMMS & SERVICE CULTURE (1 YR)
role at
Land Transport Authority (LTA) Singapore .
Role Overview
We are seeking a
Manager / Deputy / Assistant Manager, Customer Communications & Service Culture (1 Year)
to join our Customer Communications and Service Culture (CCSC) Division. The successful candidate will drive initiatives to enhance our service delivery to the public.
Key Responsibilities
Conduct surveys and customer mystery audits at service touchpoints.
Analyze and report audit and customer satisfaction results to management.
Engage with internal stakeholders to communicate findings and implement improvements.
Coordinate with internal teams to facilitate training and roll out positive service recognition initiatives such as awards and events.
Qualifications & Skills
Degree in any discipline.
Experience in service delivery, customer insights, or customer experience is preferred.
Strong presentation, writing, and communication skills with various stakeholders.
Seniority level will depend on experience.
Additional Information
Employment Type: Full-time
Industry: Civil Engineering, Government Administration, Truck Transportation
Note: You may be required to complete a medical declaration or undergo further assessment during shortlisting.
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