[LTA-QSC2] MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS

23 hours ago

Singapore Government Technology Agency (GovTech) Full time

(LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS & SERVICE CULTURE (1 YR) page is loaded
(LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS & SERVICE CULTURE (1 YR) Apply locations Singapore time type Full time posted on Posted Yesterday job requisition id JR-
(What the role is)
MANAGER / DEPUTY / ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE (1 YEAR)
(What you will be working on)
You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public.
The workscope will include:

  • Conducting surveys and customer mystery audits on our service touchpoints.
  • These includes analysing and reporting the audit and customer satisfaction results to management
  • Engagement with internal stakeholders to communicate the results and improve
  • Officers will also liaise with internal stakeholders to facilitate training and Roll out positive service recognition initiatives such as Service awards, events.

(What we are looking for)

  • Degree in any discipline
  • Experience in service delivery, customer insights, customer experience preferred
  • Ability to present, write and communication well with different stakeholders
  • Seniority will commensurate with experience

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.
Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters
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