Current jobs related to Customer Service Manager - Singapore - NETWORK EXPRESS COURIER SERVICES PTE LTD


  • Singapore beBee[Customer] Full time

    Job Title: Customer Service Associate">We are seeking an experienced and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the first point of contact for customers at our workshop, providing exceptional service and ensuring a seamless experience from vehicle check-in to service completion.">Greet...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Provides professional customer support with a forthcoming mindset for customers to...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job Title: Customer Service Executive - BYD/Denza 5.5 days works week Location: Ubi Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with internal departments,...


  • Singapore SONG KWANG ELECTRIC SERVICE Full time

    Roles & ResponsibilitiesTo identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.Be Adaptable and ResourcefulInputting, updating, and maintaining customer information in a...


  • Singapore beBeeoperations manager Full time

    Job Title: Operations Manager">Key Responsibilities:","]["]"] Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards.","]["] Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with...


  • Singapore MARTINO AGENCY Full time

    Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Responsibilities: ·...


  • Singapore MARTINO AGENCY Full time

    Roles & ResponsibilitiesOur company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction...


  • Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    Job Description: Our client is a well-established commercial bank and they are looking for a dedicated and customer-focused Customer Service Manager to oversee service delivery and enhance customer experience in their daily banking operations. The successful candidate will be responsible for managing a team of service representatives, ensuring high-quality...


  • Singapore SINGAPORE PAINCARE HOLDINGS LIMITED Full time

    Roles & ResponsibilitiesCUSTOMER SERVICE MANAGERJob Summary:We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong background in customer service, preferably in healthcare, and a passion for improving patient...

Customer Service Manager

3 weeks ago


Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

**Customer Service Manager responsibilities include**:

- Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth
- Taking ownership of customers issues and following problems through to resolution
- Setting a clear mission and deploying strategies focused towards that mission

**Job brief**

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

**Responsibilities**
- Enhance customer service experience in courier services, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

**Requirements and skills**
- Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field