Customer Service Executive

2 weeks ago


Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

**Job Title: Customer Service Representative
**Location**:77 Robinson Road

**Key Responsibilities**:

- Provide accurate information about the Automotive products, services, and policies.
- Assist customers with product inquiries, technical support, and warranty claims.
- Troubleshoot and resolve customer issues and complaints in a timely manner.
- Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
- Process orders, returns, and exchanges according to company policies and procedures.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Monitor customer satisfaction levels and identify areas for improvement in service delivery.
- Stay up-to-date on product features, industry trends, and competitive offerings.
- Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

**Qualifications**:

- High school diploma or equivalent; bachelor’s degree preferred.
- 2+ years of experience in customer service or related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office and CRM software.
- Knowledge of automotive industry and electric vehicles is a plus.
- Fluency in multiple languages is an advantage.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Dynamic and collaborative work environment with a diverse team of professionals.



  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...


  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Executive - BYD/Denza 5.5 days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with...


  • Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...

  • Customer Service

    7 days ago


    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    **Job Description / 职责描述:**: - Minimum GCE 'O' Level / Diploma in Business, Retail, or related field - At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role - Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    15 hours ago


    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Executive - BYD/Denza 5.5 days works week** **Location**:Ubi **Key Responsibilities**: - Assist in booking appointments for customers. - Troubleshoot and resolve customer issues and complaints in a timely manner. - Coordinate with internal departments, including sales, marketing, and technical support, to address customer...


  • Singapore Singtel Full time

    Customer Service Executive (1 year Direct Contract) Join to apply for the Customer Service Executive (1 year Direct Contract) role at Singtel Customer Service Executive (1 year Direct Contract) Join to apply for the Customer Service Executive (1 year Direct Contract) role at Singtel Get AI-powered advice on this job and more exclusive features. An...


  • Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ensure high standards and excellence in customer service experience for all enquiries’ Ø Attend to enquiries of customers: walk-in, call-in, write-in on online platforms Ø Attend to customers check-in watches Ø Process document for check-in and take photographs of check-in watches Ø Liaise with Chief Technician for...