principal / senior executive / executive (customer service relations)

1 week ago

Singapore Public Service Division Full time $60,000 - $120,000 per year

[What the role is]

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What you will be working on]

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

Key Responsibilities

  • Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)

  • Manage service requests and online applications efficiently while ensuring high service standards

  • Prepare regular performance reports and conduct audits when required

  • Maintain smooth workflow and service excellence at various service touchpoints

  • Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery

  • Monitor and follow up on customer interactions to ensure timely resolution

  • Perform other duties and responsibilities as assigned based on evolving business needs

[What we are looking for]

  • Knowledge in any discipline

  • Prior work experience in customer service will be an added advantage

  • Proficient in Microsoft Office applications

  • Excellent organisational, communication, and interpersonal skills

  • Meticulous and attention to detail with strong analytical abilities

  • Ability to work effectively both independently and as part of a team

  • Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

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