Lta-vs] Principal

3 days ago

Singapore LTA Land Transport Authority Full time

[What the role is]

PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

[What you will be working on]

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

**Key Responsibilities**
- Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
- Prepare regular performance reports and conduct audits when required
- Maintain smooth workflow and service excellence at various service touchpoints
- Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
- Monitor and follow up on customer interactions to ensure timely resolution
- Perform other duties and responsibilities as assigned based on evolving business needs

[What we are looking for]
- Knowledge in any discipline
- Prior work experience in customer service will be an added advantage
- Excellent organisational, communication, and interpersonal skills
- Meticulous and attention to detail with strong analytical abilities
- Ability to work effectively both independently and as part of a team
- Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

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