Regional Business Operations Lead

4 days ago

Singapore JLL Full time

JLL supports the Whole You, personally and professionally.
Regional Business Operations Lead
Position Overview
We are seeking an experienced and dynamic Senior Director of Account Business Operations to join our team, focusing on driving strategic initiatives and managing a high-performing, multi-functional team providing facilities management services for our Asia Pacific global technology client. This role is crucial in enhancing client relationships, delivering exceptional service, and achieving key performance indicators. If you are passionate about fostering partnerships, leading transformative programs, and possess strong commercial acumen, we want to hear from you
Key Responsibilities
Client Relationship Management
Proactively cultivate and nurture strong partnerships with key client stakeholders to ensure alignment and satisfaction.
Collaborate closely with the client to translate their Objectives and Key Results (OKRs) into actionable, results-driven programs and initiatives.
Collect and analyze client feedback to continuously improve service delivery and maintain high-quality standards.
Program Development and Management
Shape and implement a comprehensive program management strategy that leverages best practices, tailored to meet the unique needs of the account.
Work in tandem with account Subject Matter Experts (SMEs) to develop and execute innovative regional programs in areas such as program management, communications, business insights, vendor management, procurement, governance, performance management and transformation.
Act as a key liaison between account SMEs and the wider account team to ensure seamless service delivery and operational excellence..
Oversee the “Engine Room,” a dedicated transformational team focused on optimizing processes and driving continuous improvement, enabling operations teams to concentrate on core service delivery.
Team Leadership
Lead and inspire a diverse team of 20 SMEs, ensuring they are equipped with the tools and personalized support needed to excel in their roles.
Foster an environment of open communication and cross collaboration, encouraging team members to share ideas and contribute to collective goals.
Utilize your leadership acumen to influence and motivate the broader operations team, driving impactful results.
Strategic Planning and Execution
Lead and champion strategic initiatives that align with both client objectives and account goals, driving long-term success.
Contract Governance and Administration
Serve as the primary governance and contract administrator, ensuring all contractual obligations are met.
Rigorously monitor compliance with contractual obligations while striving to exceed Key Performance Indicators (KPIs).
Maintain robust scoring mechanisms for strategic KPIs that incentivize high performance and transparency.
Uphold a comprehensive governance and reporting framework, ensuring accountability and transparency.
Ensure ongoing maintenance of the master service agreement and local country agreements, aligned with JLL standards.
Required Skillsets
Client Focus & Relationship Management
Demonstrated ability to effectively engage with a wide range of stakeholders, including JLL and client executives, to build trust and foster collaboration.
Strong conflict resolution skills, with a proven ability to navigate complex situations while balancing client needs with organizational objectives.
Professional and proactive approach to customer service, with a commitment to delivering exceptional stakeholder engagement experiences.
Leadership and Team Development
Proven track record of effectively leading and developing high-performing teams, fostering an inclusive and motivating work environment.
Experience in promoting a culture of collaboration, constructive feedback, and continuous professional development among team members.
Ability to coordinate activities across multiple functions and departments to achieve operational success and drive team synergy.
Program Management & Organizational Skills
Exceptional planning and organizational skills, with the ability to prioritize competing tasks and meet tight deadlines in a fast-paced environment.
Flexibility and adaptability to navigate rapidly changing circumstances and address complex issues as they arise.
Strong aptitude for managing multiple projects simultaneously while maintaining a focus on quality and detail.
Problem Solving & Strategic Thinking
Resourceful and innovative thinker, skilled at navigating ambiguous situations in a dynamic and evolving business landscape.
Strong analytical capabilities, with a proven ability to develop and implement long-term, strategic solutions that drive value.
Open to exploring new ideas and challenging the status quo, fostering a culture of continuous improvement and innovation.
Communication & Interpersonal Skills
Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
Proficient in w

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