Regional Operations Lead

JLL supports the Whole You, personally and professionally.

Regional Operations Lead
Work Dynamics

**What this job involves**:
**Summary**:
- Deliver outstanding service both to clients and internally by leading, monitoring, and managing FM operations on Client account in APAC, with a focus on financial and team management/development, reporting, compliance, operations, service contracts, risk. Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with client stakeholders. Work in close collaboration with other services providers (CBRE) to ensure integration cross functionally and seamless delivery of JLL services to client in the region.

**Countries**: APAC - India, Taiwan, Japan, Hong Kong, Singapore, Australia, South Korea, Philippines, Srilanka, Bangladesh.

Service Delivery
Ensure a strategic business plan for the delivery of the services across all client portfolios and be responsible for the delivery of that plan as required.
Drive a service excellence culture within the delivery and operational management teams.
Drive the human experience programme across Client in the region ensuring our site teams are passionate about delivering a great experience on a daily basis.
Ensure compliance with all client contracts, meeting or exceeding Key Performance Indicators (KPIs) and any Joint Business Plan.
Ensure the processes and procedures within the account are monitored and updated. Continually review processes and procedures across the accounts for best practises and consistency
Work with client teams to create an environment that drives continuous improvement and innovation.
Ensure all contractual and ad-hoc reports are delivered on time.
Ensure all accounts manage and that contractor staff at all times meet the standards and expectations of the Client and JLL.
Control and management to ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.
Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
Ensure client specific BCP for JLL is up to date and implemented; awareness and participation as required in any planned or unplanned building.
Ensure all safety procedures, including Crisis Management and Emergency Procedures, are implemented, and maintained at all times.
Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the contractual obligations.
Implementation of Critical Environment Management in Client
Support Future of Work in coordination with Client and share best practices with Client from other Clients as applicable.
Engage with integrator CBRE Global for the best practise from other regions and implement in APAC as applicable.
Collaborate with integrator CBRE to share the next level of FM data analytics (life cycle cost planning, benchmarking).
Align with CBRE on all the global playbooks as applicable.
Program manages new initiatives and global processes across APAC.
Support Client on the ‘Return to Office’ (RTO) program.

Financial Management
Oversight across the Client portfolio for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
Participate in regular forecasting and accrual activities.
Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement.
Ensure costs are managed within Client approved budgets.
Ensure the supply chain is paid as per payment terms within the individual agreements
Glide path savings to be considered as per contractuals.
Collaboration with APAC and Global Finance team for financial reports.
Ensure Zero ATF (After the Fact) PO and Zero Invoice Aging.
Managing JLL transition to Principal contract as agreed with Client in the future.

Human Resource Management
Build and maintain a high performing and efficient team by identifying and promoting top talent.
Be responsible for monitoring and managing the MyPerformance of the staff. Ensure each member of staff within the team has a personal development plan and it is reviewed as per firm’s policies and timelines
Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures
Ensure robust succession planning for all critical roles in the region
Engage in the remuneration process at required intervals as dictated by the JLL business and within Client approved budget
Establish Rewards and Recognition for JLL team and its support sta