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Assistant Director of Sales

3 weeks ago

Singapore Capella Hotel Group Full time

Singapore, SGP
Full Time

Position Overview
The Assistant Director of Sales is responsible for developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. He/she also develops strategic action plans for hotels to drive measurable, incremental sales revenue

The Role
A. Develop Sales Strategies

Lead review of client segmentation to strengthen client portfolios
Lead review of competitor landscape and customer demand to identify sales opportunities
Lead the development of new sales channels and networks

B. Manage Client Relationships

Lead decisions on guests' and/or customers' requests that deviate from signed sales contracts
Lead service recovery for retention of guests and/or customers and future business

C. Manage Sales Activities to Achieve Sales

Lead hotel inspections and host key clients
Lead the management of staff performance to achieve departmental sales targets
Conduct negotiation of sales contracts
Conduct minimum 20 sales activities per week including sales call, entertainment and site inspections

D. Manage Finance and Report Management

Present sales reports and recommendations for management updates and decision-making
Review sales channel partnerships for sales growth
Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation

Talent Profile
1. Minimum of 5 years' experience working for an upscale hotel
2. Have a good business acumen
3. Able to lead and train new team members