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Global Key Account Manager

3 weeks ago

NorthEast Singapore DHL Full time

Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region and locally.
- Drives/ Support development of new/ innovation service or value creation as part of continuous development to meet customer’s needs.
- Work with other DHL divisions for end-to-end supply chain solution design or cross BU collaboration.
- Regular Performance dialogue with country KAMs or ASMs.
- Work with countries and internal departments such as products, VAS, Finance, First Choice, BPO, IT and implementation to satisfy customers’ needs and make sure service is provided smoothly.
- Develop customer development plan/ win plan and drive the communication and alignment with relevant stakeholder in region and countries such as product and key account managers on strategy for RFQ tenders/ bids.
- Coach and work closely with virtual team - Key Account managers (KAM) and after sales managers (ASM).
- Seeks and prospects for Strategic Customer targets to win new customers.
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
- Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
- Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
- Consults CRMs and Sector Heads on potential solutions and best practice.
- Gathers customer and market information to update Product and Trade Lane on current conditions.

**Job Requirements**
- Degree holder with at least 5 years of relevant key account management experience in freight forwarding industry
- Knowledgeable in freight forwarding business
- Good communication and interpersonal skills, written and presentation skills
- Strong analytical, data analysis and problem solving skills
- Proficient in MS Excel, Powerpoint
- Self-directed and proactive working style