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Global Operational Key Account Manager

3 weeks ago

NorthEast Singapore DHL Full time

**Job Purpose**

Drive the OFR Operational Key Account Management function for specific customer(s), Product Growth strategy in accordance with Regional and Global OFR Strategy with the objective of achieving optimum growth, profitability and effective use of business assets and human resources.

Be the single point of customer interface for all operational topics including implementation, performance reviews & process improvement, customer service and seeking for improved solutions.

Coordinate with the other functions and countries globally to ensure service delivery in line with customer expectation.

**Main Responsibilities**
- **Customer**:

- Develop key customer relations in collaboration with Commercial and Local Sales teams for senior levels at customer organization
- Undertake key leadership role in top level sales and product development initiatives
- Responsible for managing customer’s requirement on product and process solution/improvement
- **Global & Regional Product Team**:

- Work with regional FCL and LCL team to develop OFR product and pricings
- Work with OFR product across all regions to ensure service delivery in line with customer expectations
- Provide leadership in the areas of product and business development for the customer
- Support and co-ordinate the development, implementation and localization of key initiatives and programs for the customer
- Establish KPIs and obtain agreement & commitment from country management
- **Global & Regional OFR Market**:

- Be vigilant of market conditions and provide monthly & quarterly updates to customer
- **Business Process Optimization**:

- Continuous improvement initiatives to deliver increasing value to the customer
- **Back Office Functions**:

- Leverage back office functions to co-ordinate and support operational activities to deliver increased process efficiencies
- **DHL Divisions - Corporate, other BUs**:

- Act as the key interface representing DGF Products globally
- Interact with other DHL divisions with regard to OFR product development

**Required Skills**:

- OFR product knowledge including operational excellence
- Change management
- Large account management skills & experience
- New business implementation and KPI measurements
- Innovative & Strategic thinking
- Persuasiveness
- Systematic problem solving
- Negotiation skills
- Communication skills and information sharing
- Business analytics skill
- Project management
- Logistics/Supply Chain Management knowledge (needed in discussions with customers in order to understand requirements and develop solutions)
- Multimodal Product knowledge (Truck, rail, barge, and sea-freight are part of an ocean freight supply chain. An OFR Manager has to understand and manage the Multimodal transport modes and any combination thereof.)
- Legal aspects of forwarding/logistics (e.g., liability transport contracts, customer liability, marine cargo insurance, standard operating terms, claims handling, etc.)

**Other Requirements**
- Bachelor’s degree or Master’s degree
- Minimum 10 years’ experience in different management positions in a multinational logistics company with operational experience OFR and AFR
- Comprehensive specialist know-how and managerial capabilities gained in long-term front-field work experience