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Key Account Manager

2 weeks ago

NorthEast Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The Key Account Manager is responsible for managing the activities of Bollore Logistics Singapore for prestigious luxury fashion brands on Freight Forwarding and Logistics (distribution center, e-commerce, and last mile).

**Your main objectives will be to**:

- Ensure the satisfaction of the clients
- Maintain the highest quality of service
- Develop the business
- Promote sustainability and innovation
- Bring value to the clients

You are expected to take all initiatives, in liaison with our Logistics and Operations teams, that would bring value to the clients.

**What you will be doing**

**Client relationship**
- Be the main point of contact for customer escalation
- Lead client meetings and regular business reviews
- Seek feedback, maintain quality of service, and drive continuous improvement

**Operational management**
- Follow-up closely accounts’ activity
- Develop internal and client network to drive accounts’ agenda
- Ensure P&L is in line with budget expectation
- Identify and develop business opportunities in both existing and new customers
- Ensure smooth coordination with all parties involved on the account: clients, sales, operations, solutions, innovation, sustainability, finance, other countries, regional office, top management
- Promote operational excellence
- Drive strategic initiatives on sustainability, innovation, and automation
- Provide adequate solutions in both Freight Forwarding and Logistics

**Business development**
- Drive strategic initiatives on sustainability, innovation, and automation
- Provide adequate solutions in both Freight Forwarding and Logistics
- Identify and develop business opportunities in both existing and new customers

**Team management**
- Directly manage a team of Sales Supports
- Ensure smooth coordination with all parties involved on the account: clients, sales, operations, solutions, innovation, sustainability, finance, other countries, regional office, top management

**Requirements**:

- Bachelor’s degree and above
- At least 5 years’ experience in a dynamic MNC environment
- Prior experience in Freight Forwarding and/or Logistics
- Strong communication and interpersonal skills, from ground level to top management
- Problem-solving skills with reactivity and adaptability to new challenges
- Customer-centric mindset
- Entrepreneur: strategic mindset, self-driven and goal-oriented
- Prior experience in Key Account Management
- Prior experience in end-to-end supply chain (planning, manufacturing, distribution, e-commerce)
- Prior experience in Luxury Fashion or Retail industry
- Exposure to sustainability and/or data agility