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Key Account Manager

3 weeks ago

Singapore Direct Search Global Full time

**Job Detail**:

- Job Reference
- S9471

**Direct Search Global is working with one of the leading shipping agency service providers to fill the role of Key Account Manager in Singapore.**

**Why this job?**

In this role, you get to collaborate with supportive colleagues. They value diverse perspectives and encourage creative thinking. This company is a prominent partner in the shipping industry, offering global shipping agency services and hub solutions. You get to connect with charterers, ship managers, and ship owners/operators in local ports worldwide.

**Who should apply?**

**Responsibilities**:

- Ensuring a thorough understanding and proper implementation of newly agreed-upon requirements with existing clients by hub and regional centers.
- Cultivating and maintaining strong commercial relationships with clients.
- Proficiently comprehending and interpreting the contractual terms that govern client relationships.
- Diligently following up on meetings to ensure prompt and complete implementation of action points, with confirmation provided to the client manager.
- Tracking client performance, including: following up client-specific Key Performance Indicators (KPIs), providing monthly reports, managing system logins maintenance, ensuring that port cost templates remain current.
- Establishing new client setups in alignment with client manager/client agreements, involving: hub and system configuration, ensuring comprehension and implementation of working/financial procedures by global hub and regional centers.
- Conducting daily monitoring of initial start-up calls at both the hub and regional/local levels.
- Delivering ongoing remote training to client staff.

**Job Requirements**:

- Prior exposure to port agency operations and customer service.
- Preference for experience within an international hub-based setting.
- A well-organized individual with the capability to analyze and enhance processes.
- Proficient in both verbal and written communication.
- An essential team player.
- Exhibits excellent customer service attitude, including a professional telephone manner.
- Expected to adhere to all company policies and procedures.
- Highly motivated and capable of achieving defined goals and measurable accomplishments.
- Possess outstanding time management skills, enabling you to manage multiple client accounts effectively.
- Possess proficient IT skills and the ability to swiftly grasp new operating systems.
- Cultivate positive business relationships with clients.
- Exhibit the ability to adhere to stringent deadlines and achieve set targets.
- Show a willingness to investigate and resolve inquiries, whether they arise internally or externally.
- Maintain organized records and follow-up procedures.
- Embrace a high-level customer service mindset.