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Helpdesk Support Specialist

2 months ago

Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time
Job Title: Helpdesk Engineer

SecureAge Technology Pte. Ltd. is seeking a skilled Helpdesk Engineer to join our team. As a Helpdesk Engineer, you will be the first point of contact for operational and user inquiries via phone and email.

Key Responsibilities:
  • Provide technical assistance to users via phone and email.
  • Collaborate with stakeholders to resolve issues.
  • Identify and resolve technical issues.
  • Improve knowledge base and support processes.
  • Document operational procedures and reports.
Requirements:
  • Diploma or Bachelor's degree in Computer Engineering or related field.
  • Excellent communication and interpersonal skills.
  • Familiarity with helpdesk software and technical troubleshooting.
  • Strong communication skills to explain technical details.
  • Experience in supporting government agencies is preferred.
  • Experience with software testing is preferred.
  • Singapore citizenship is required.

Key Skills:
Customer Service Skills
Troubleshooting
Technical Assistance
Hardware
Interpersonal Skills
Information Technology
Service Desk
Written Skills
Software Testing
Windows
Excel
C++
Customer Service Experience
Technical Support