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Junior or Executive Helpdesk Support

2 months ago

Singapore GENIE GENIUS PTE. LTD. Full time
Roles & Responsibilities

Executive IT Helpdesk Support Specialist

· Have at least a degree in Information Technology or equivalent in relevant discipline

· Familiar with Level 1 & 2 Support and its escalation as well as providing incident reports or other reporting on a timing matter.

· Have at least 2+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support in both hardware and software.

· Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN a plus

· Willing to take on tasks or work on ad hoc requests or assignments

· Must adhere to company policies /guidelines.

· Good customer service and communication skills.


Tell employers what skills you have

IT Service Management
UAT
iOS
Microsoft Office
Technical Assistance
Outsourcing
Customer Support
VMware
Information Technology
VDA
Tuning
Windows
Mobile Devices
VDI
Microsoft Outlook
Linux