Helpdesk Support Specialist

2 weeks ago


Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

Company Overview

Smart IMS Inc provides cutting-edge digital technology and cloud transformation services to clients across the globe.

We are a trusted technology and business partner of leading MNCs, including Global Investment Banks. Our company is certified as a Microsoft Gold Partner, Oracle Platinum Partner, and AWS MSP Partner.

About the Role

This Helpdesk Engineer role is located in Singapore and will support our banking client with hardware and software support for end users and basic servers and networks.

The ideal candidate should have at least 3-4 years of relevant experience in IT Support or Helpdesk and be proficient in iOS and Microsoft 365.

Key Responsibilities

  • Provide remote access, wi-fi access, and video conferencing support
  • Update antivirus and provide remote computing support
  • Possess knowledge and understanding of ITIL (advantage if certified)
  • Knowledge or experience troubleshooting DNS/DHCP
  • Experienced in ServiceNow
  • Troubleshooting experience in Apple iOS, videoconferencing, and Microsoft M365
  • Proficiency in Basic tools within Windows 10/11
  • Good communication skills in English
  • Work Location: Marina Bay Financial Center Tower 2, Singapore
  • Availability: Able to start work immediately

Salary Range

The estimated salary for this position is SGD $60,000 - $80,000 per annum, depending on experience.

Required Skills and Qualifications

  • Certified in ITIL (advantage)
  • Experience troubleshooting DNS/DHCP
  • Proficient in ServiceNow
  • Strong communication skills in English

Benefits and Others

This role offers competitive remuneration, professional development opportunities, and a chance to work with a leading technology company.



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