Sales HelpDesk Manager
4 weeks ago
Job Overview:
Cultivar Asia Pte Ltd is a pioneering company in the automation industry, revolutionizing the cleaning industry with cutting-edge robotic solutions. As they continue to expand globally, they seek a seasoned Sales HelpDesk Manager to lead their sales support team.
Key Responsibilities:
- Lead and guide the Sales Helpdesk Team, fostering a culture of collaboration and high performance.
- Provide coaching and training to team members to enhance their skills and service delivery.
Sales Support:
- Act as the primary point of contact for the global sales team, delivering timely answers and solutions to their queries.
- Collaborate with internal departments to address issues and optimize workflows for the sales process.
Communication and Presentation:
- Maintain effective communication channels with the sales team, keeping them informed about resources, updates, and best practices.
- Create and deliver engaging presentations to effectively communicate strategies and insights to the sales team.
Performance Monitoring:
- Track team performance metrics to ensure high-quality service and identify areas for improvement.
- Implement feedback mechanisms to continuously enhance team performance and customer satisfaction.
Knowledge Management:
- Develop and maintain a comprehensive knowledge base, including FAQs and process documentation, to support the sales team.
Qualifications:
- Bachelor's degree in Business, Sales, or a related field.
- Proven experience in a sales support or helpdesk role, with prior management experience preferred.
- Strong leadership skills and the ability to motivate and develop team members.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft PowerPoint and other relevant software tools.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
Interested candidates are invited to submit their resumes in MS Word format, highlighting their past work experience, reasons for each leave, and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application, you will be deemed to have agreed to the collection, use, and disclosure of your personal data for job search and other services.
EA License Number: 19C9782 EA Personnel Number: R1326341
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