Engineer, IT Helpdesk

3 weeks ago

Singapore KPMG SERVICES PTE. LTD. Full time
Roles & Responsibilities

The Helpdesk Support Engineer is an important member of KPMG SG’s ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals, ensuring a prompt, effective, and smooth delivery of services to the end users.


Primary Responsibilities:

  • Provide timely and effective support to end-users through various available channels like phone, emails, chat, or in-person interactions.
  • Perform remote assistance through diagnostic techniques and pertinent questions.
  • Diagnose and resolve technical issues with the best solution based on the description and details provided by end users.
  • Accurately identify the correct category in ServiceNow and escalate unresolved issues to the next level of support in ServiceNow with clear and concise descriptions in the ServiceNow logs.
  • Act as a single point of contact between end-users and next-level support until the issue is resolved.
  • Identify areas of improvement in procedures and processes, and document them in the repository for service improvement and knowledge sharing with end users and internal teams.
  • Stay updated with emerging technologies, software updates, and industry best practices to be able to recommend upgrades or improvements to existing systems.


Required Qualifications:

  • Diploma/Degree in Information Technology or a relevant field.
  • ITIL Foundation in Service Management certification.
  • Proven experience in providing helpdesk support for at least 3 years and above.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
  • Understanding of security protocols and best practices.
⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.


Tell employers what skills you have

Customer Service Skills
Troubleshooting
Technical Assistance
Analytical Skills
Hardware
Ticketing
Service Management
Agile
Information Technology
Service Desk
Networking
Windows
ITIL
ServiceNow
Customer Service
Technical Support

  • IT Helpdesk Engineer

    3 weeks ago

    Singapore RAH TECH PTE. LTD. Full time

    Roles & ResponsibilitiesIT Helpdesk EngineerYou will be responsible for: Offering responsive L1/L2 IT Support to customers, ensuring timely resolution of technical issues and providing exceptional customer service. Proactively troubleshooting and administering infrastructure to maintain uninterrupted functionality, minimizing downtime,...

  • Helpdesk Engineer

    4 months ago

    Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibility Serving as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating...

  • IT Helpdesk Engineer

    1 week ago

    Singapore ALTROCKS TECH PTE. LTD. Full time

    Roles & Responsibilities Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool. Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN. User Account Management (Add, Delete and Change) and follow Change Management processes. Escalate to Level 2 engineer if the issue not...

  • Helpdesk Support Specialist

    3 weeks ago

    Singapore MAIVENPOINT PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryAs a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem...

  • IT Helpdesk Specialist

    3 weeks ago

    Singapore HCL SINGAPORE PTE. LTD. Full time

    Job Summary We are seeking a skilled IT Helpdesk Support professional to join our team at HCL SINGAPORE PTE. LTD. As an IT Helpdesk Support, you will be the first point of contact for customer calls and queries, providing basic first-level technical support and troubleshooting. Key ResponsibilitiesProvide excellent customer service, focusing on listening,...

  • Helpdesk Engineer

    3 weeks ago

    Singapore THE HACENS TALENT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements 5 years of experience in Helpdesk support, maintenance, and basic infrastructure/network troubleshooting. Knowledge of ITIL processes and practices. Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols. Strong technical knowledge of desktop...

  • IT Helpdesk Infrastructure Specialist

    3 weeks ago

    Singapore RK RECRUITMENT PTE. LTD. Full time

    Job SummaryWe are seeking a skilled IT Helpdesk System Engineer to join our team at RK Recruitment Pte Ltd. As a key member of our IT department, you will be responsible for providing technical assistance and support to our corporate users. Your expertise in troubleshooting and resolving issues related to Microsoft Windows operating systems, applications,...

  • G01 - Helpdesk Support Specialist

    2 months ago

    Singapore FPT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Support the day-to-day technical helpdesk operations. Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. Oversee and monitor staff performance to ensure service level targets are met. Investigate discrepancies and complaints, taking corrective...

  • Helpdesk Engineer

    3 weeks ago

    Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesActing as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.Technical Support & Troubleshooting:Provide timely and accurate support for hardware and software issues on client laptops.Diagnose, troubleshoot, and resolve laptop-related...

  • Associate consultant for helpdesk support specialist

    2 weeks ago

    Singapore RONGDATECH PTE. LTD. On Behalf Of AvePoint Singapore Full time

    This position is recruiting for Ave Point Singapore Associate Consultant for Helpdesk Support Specialist x 1 Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system. Perform basic troubleshooting based on SOP and guides Escalate tickets to next level and ensure resolution within Service Level...

  • Helpdesk Engineer

    3 weeks ago

    Singapore UC TECH PTE. LTD. Full time

    Roles & ResponsibilitiesOnly Singaporean needs to apply.Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.Job Scope:Technical Support & Troubleshooting:Provide timely and accurate support for hardware and software issues on...

  • Helpdesk Engineer

    3 weeks ago

    Singapore ENCORA TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilitieso Acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.o Technical Support & Troubleshooting:§ Provide timely and accurate support for hardware and software issues on client laptops.§ Diagnose, troubleshoot, and resolve...

  • IT Helpdesk Engineer

    1 week ago

    Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system. To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers....

  • IT Helpdesk Engineer

    3 weeks ago

    Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Diploma / Nitec / ITE in Information Technology or its equivalent Fresh graduates are welcome to apply Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system. Configure,...

  • Device Engineer

    1 week ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesLooking for Device Engineer at Tekong camp.Job Description Perform Asset Management of Infrastructure and Computing Devices. Provide computer support services (Troubleshooting, patching, confriguration, testing and maintenance) for any supported software and hardware Work with 3rd parties vendors Provide Training, Coaching and...

  • Device Engineer

    3 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description Perform Asset Management of Infrastructure and Computing Devices. Provide computer support services (Troubleshooting, patching, confriguration, testing and maintenance) for any supported software and hardware Work with 3rd parties vendors Provide Training, Coaching and orienting users on how to use computer devices...

  • Desktop Engineer

    1 month ago

    Singapore OPUS IT SERVICES PTE LTD Remote Work Freelance Full time

    Job ScopeAttend to cases escalated from the respective camp site lead. • Require travelling to the respective camp to provide technical support if cannot be resolved remotely.•Perform Asset Management of Infrastructure and Computing Devices• Provide computer support services (Troubleshooting, patching, configuration, testing and maintenance) for any...

  • Onsite Support Engineer

    3 weeks ago

    Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Setup, installation and deploying of computers. Cloning/Imaging of laptop/desktop Station at customer’s office for IT support if required (if stationed, reporting will be at customer location) Performing IT support (Ticketing System, Remote Support, Onsite Support) Active directory user account management ...

  • IT Devices Specialist

    3 weeks ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Job SummaryOPUS IT SERVICES PTE LTD is seeking an experienced Device Engineer to join our team. As a key member of our infrastructure team, you will be responsible for performing asset management of infrastructure and computing devices, providing computer support services, and working with 3rd party vendors. Key Responsibilities:Perform asset management of...

  • Application Support Engineer

    3 weeks ago

    Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities•Provide first-line support for client queries and Client contracts, escalating complex issues to the procurement manager•Assist the procurement manager in project coordination, including timeline management, stakeholder communication and addressing customer queries related to ongoing ICT tender projects•Manage the life cycle of...