IT Helpdesk Engineer
3 weeks ago
- Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
- Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
- User Account Management (Add, Delete and Change) and follow Change Management processes.
- Escalate to Level 2 engineer if the issue not resolved.
- Remotely assist users with support needs.
- Manage and monitor internal assets to ensure accurate inventory records.
Tell employers what skills you have
Account Management
Techsavvy
Troubleshooting
Microsoft Office
Technical Assistance
Hardware
Change Management
Ticketing
Inventory
Administration
Information Technology
Service Desk
Windows
Customer Service
WAN
Technical Support
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