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IT Helpdesk Team Lead

2 months ago

Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

About CGSI

CGS International Securities Pte. Ltd. is a leading integrated financial services provider in Asia, ranked among the top securities houses in the region.

The company taps on its global and ASEAN insights to offer a range of financial services, including equities trading, wealth management, investment banking, and fixed income.

CGSI is trusted by over 15 million customers globally, along with its parent organization China Galaxy Securities, a leading securities house in China.

Job Roles and Responsibilities:

As a Helpdesk Team Lead, you will be responsible for overseeing the IT Helpdesk operation and team, ensuring timely resolution of incidents and requests.

You will manage procurement, configuration, deployment, and maintenance of end-user devices, including laptops, desktops, and mobile devices.

This role requires managing a team of IT Helpdesk professionals, coordinating support activities, and aligning regional IT Helpdesk support with the company's IT strategy.

Key responsibilities include:

  • Timely resolution of issues and patch management
  • Providing advanced troubleshooting guidance and support for complex technical issues
  • Ensuring the helpdesk team can handle common IT problems, including software issues, hardware failures, and network connectivity
  • Monitoring and optimizing cloud solutions to ensure they are running efficiently and cost-effectively
  • Ensuring standardized operating systems across devices
  • Managing the lifecycle of IT assets, including inventory management
  • Ensuring proper documentation, software license compliance, and regular audits of hardware

Job Requirements:

To be successful in this role, you will need:

  • Strong leadership and team management capabilities
  • Excellent communication skills, both written and verbal, with the ability to present to management and stakeholders
  • Strong problem-solving skills and the ability to make quick decisions in a high-pressure environment
  • 5-6 years of established experience in leading a team and service delivery role or equivalent
  • At least 2 years of experience managing Helpdesk team resources and IT inventory management
  • Experience in managing IT Support across various systems, including ManagedEngine, Servicedesk plus, O365, Teams phone, AWS workspace, and Jira system
  • Certification in IT Management (e.g. ITIL) or a similar field
  • Relevant training certifications, such as ManagedEngine, O365, MS Teams, MS Window 11, are beneficial
  • Excellent analytical and problem-solving skills

About CGSI

CGS International Securities Pte. Ltd. is a leading integrated financial services provider in Asia, ranked among the top securities houses in the region.

The company taps on its global and ASEAN insights to offer a range of financial services, including equities trading, wealth management, investment banking, and fixed income.

CGSI is trusted by over 15 million customers globally, along with its parent organization China Galaxy Securities, a leading securities house in China.

Key Skills:

  • Strong leadership and team management capabilities
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and analytical mindset
  • Experience in managing IT Support across various systems
  • ITIL certification or a similar field
  • Relevant training certifications, such as ManagedEngine, O365, MS Teams, MS Window 11

Why Join CGSI:

CGSI offers a dynamic and challenging work environment, with opportunities for career growth and development.

The company values its employees and provides a range of benefits, including competitive salaries, bonuses, and training opportunities.

Join CGSI and be part of a team that is shaping the future of finance in Asia.