Senior IT Support Specialist
3 days ago
The role of Senior IT Support Specialist, as part of the System Operations and Field Support team at Mizuho Bank Singapore Branch, is a key position that oversees and ensures the efficient operation of our computer systems and provides high-quality technical assistance to employees. Our team's mission is to deliver exceptional support services while maintaining optimal system performance and stability.
Key Responsibilities
- Assist Section Head in leading and managing the day-to-day operations of the HelpDesk and Field Support teams.
- Lead, manage, train, and develop staff members in both areas.
- Manage and control daily ad-hoc works for HelpDesk and Field Support.
- Perform self-checks related to HelpDesk and Field Support Team tasks.
- Report incident details and status to superiors on time without delay.
- Propose solutions to improve HelpDesk and Field Support task efficiency.
- Participate in projects related to HelpDesk and Field Support as a project member.
- Led projects as project manager and supervise tasks performed by team members.
Job Requirements
- Strong communication and customer service skills are essential.
- Able to solve problems with patience, empathy, and effectively handle end-user requests.
- Technical proficiency with computer software.
- Prior experience in IT support and inventory management may be beneficial.
- Business-level English proficiency is required for clear communication and reading comprehension.
We offer a competitive salary range of $6,500 SGD per month, commensurate with experience, along with other attractive benefits and opportunities for professional growth within Mizuho Bank. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity to join our team.
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