Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Anacle Systems Limited. The successful candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Act as the primary point of contact for customers, providing technical support and resolving issues in a professional and courteous manner.
- Analyse and troubleshoot technical issues, identifying root causes and implementing solutions to prevent future occurrences.
- Work closely with our consultants and engineers to resolve escalated issues quickly and effectively.
- Document customer interactions, feedback, and queries in a database for future reference.
- Work independently in a fast-paced environment with minimal supervision, demonstrating excellent time management and organisational skills.
Requirements:
- Degree in Computer Science, Computer Engineering, or equivalent.
- Minimum one year experience in a helpdesk support or related role in the technology industry.
- Strong interpersonal skills, with excellent communication and problem-solving abilities.
- Responsible and organised, with good time management skills to follow through customer issues.
About Us:
Anacle Systems Limited is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer support and service, and we are seeking a skilled Technical Support Specialist to join our team.
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