Technical Support Specialist

3 weeks ago


Singapore SEARCH INDEX PTE. LTD. Full time
Job Title: Technical Support Specialist

Description:

We are seeking a skilled Technical Support Specialist to join our team at SEARCH INDEX PTE. LTD. As a Technical Support Specialist, you will be responsible for monitoring the performance of our systems using the Monitoring Control Console (MCC) workstations, performing remote troubleshooting when required, and compiling data to generate fault-related reports.

Key Responsibilities:

• Monitor the performance of systems using MCC workstations
• Perform remote troubleshooting
• Compile data and generate fault-related reports
• Assist in system-wide software deployment activities
• Monitor system performance post-software deployment for potential faults/issues
• Generate backend reports for investigation purposes
• Create work orders in the Maintenance Management System (MMS) to record details of fault troubleshooting
• Support all systems and MCC workstation-related tasks

Requirements:

• Possess a Diploma/Nitec in Engineering
• No experience necessary; training will be provided
• Proficient in MS Office, especially in Excel
• Able to work on rotating shifts, including weekends and public holidays

Working Conditions:

• Working hours: 5 days rotating shifts, including weekends and public holidays (7am-4:30pm/1pm-10pm)
• Salary: Up to SGD 2800 + AWS + VB

How to Apply:

If you are a motivated and detail-oriented individual looking for a challenging role, please submit your resume with relevant details inside for faster processing.

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