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Technical Support Specialist

2 months ago

Singapore KABAM PTE. LTD. Full time

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at KABAM PTE. LTD.

Key Responsibilities:

  • Provide expert technical support for robotic systems, including hardware, software, and firmware components.
  • Diagnose and resolve complex technical issues reported by customers, collaborating with the technical team to escalate and address problems.
  • Document and report recurring issues to the Technical team to support continuous improvement and product development.
  • Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.
  • Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.

Requirements:

  • Bachelor's degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
  • 2+ years of experience in technical support
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.

About the Role:

This is a fantastic opportunity to join our team as a Technical Support Specialist and contribute to the success of our robotic systems.

What We Offer:

We offer a competitive salary, excellent benefits, and opportunities for growth and development.

How to Apply:

If you are a motivated and experienced technical professional, please submit your application, including your resume and cover letter.