Technical Support Specialist

2 weeks ago


Singapore WATG Full time

Job Description

WATG is seeking a skilled IT Support Specialist to join our team in Singapore. As a hands-on technology specialist, you will provide customer-focused support for various technical issues and problems related to hardware, software, and systems.

Key Responsibilities

  • Monitor and resolve help desk tickets, ensuring prompt and effective issue resolution.
  • Provide technical support for server and network infrastructure, desktops, laptops, mobile devices, and conferencing equipment.
  • Collaborate with the Service Desk team and employees to resolve technical issues.
  • Process documentation, change management, and ensure ticket resolution.
  • Diagnose, evaluate, and resolve complex problems and issues.

Requirements

  • Associate degree or equivalent experience required; Bachelor's degree desired.
  • 7+ years of technical IT help desk support experience in small-to-mid-size companies.
  • Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues.
  • Experience mentoring and coaching junior technical staff.
  • Extensive knowledge of Microsoft Windows OS, Microsoft Office, and iOS.


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