Technical Support Specialist
19 hours ago
Job Summary
The Technical Support Specialist will provide 2nd Level helpdesk and onsite support to users and VIPs for desktop, notebooks, mobile devices, peripherals, video conferencing and audio conferencing equipment.
Key Responsibilities
- Ensure timely updating of software patches and maintain devices at optimal performance
- Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix Support for end user devices and peripherals, adhering to SLAs by location
- Oversee installations, deinstallations, cascades, moves, additions, refurbishments and operational changes for all in-scope equipment, software and related services
- Coordinate, plan and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and 3rd party vendors to minimize operational interruptions
- Handle Video conferences and assist with meeting room A/V setups
- Participate in IT related projects, activities and events as required
Requirements
- Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile and peripheral issues
- Excellent communication and interpersonal skills
- Singapore Citizen or Singapore Permanent resident may apply
Desirable Skills
- Video Conferencing
- Troubleshooting
- Windows 10
- Hardware
- Laptops
- Interpersonal Skills
- Active Directory
- Windows 7
- Audio Conferencing
- Computer Hardware
- Service Desk
- Application Support
- Networking
- Operating Systems
- Windows
- Mobile Devices
- Technical Support
About Us
INFOSYS COMPAZ PTE. LTD. is a company that values technical expertise and excellent communication skills. We are looking for a talented Technical Support Specialist to join our team.
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