Ticketing Operations Specialist

5 days ago


Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
About the Role

We are seeking a skilled Ticketing Operations Specialist to join our team at GMP Technologies (S) Pte Ltd.

Job Responsibilities
  • Coordinate with Maintenance Team and station staff to monitor performance of ticketing kiosks using the Monitoring Control Console (MCC) workstation.
  • Perform remote troubleshooting on the ticketing kiosks as required.
  • Compile fault data for ticketing kiosks, generate reports, and verify data from maintenance teams to ensure accuracy and improve understanding.
  • Assist in systemwide software deployment activities to all ticketing kiosks, including Annual Fare Revision Exercise and ad-hoc projects.
  • Monitor performance post software deployment for potential faults/issues and generate backend reports for investigation purposes.
  • Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
  • Supports all ticketing kiosks and MCC workstation-related tasks, such as updating station layout drawings.
Requirements
  • Nitec in Engineering or relevant field.
  • Proficient in Microsoft Office, especially Excel.
  • Possesses high accuracy in processing information.
Compensation

The estimated salary for this role is SGD $60,000 - $80,000 per annum, depending on experience.



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