Ticketing Operations Specialist
5 days ago
We are seeking a skilled Ticketing Operations Specialist to join our team at GMP Technologies (S) Pte Ltd.
Job Responsibilities- Coordinate with Maintenance Team and station staff to monitor performance of ticketing kiosks using the Monitoring Control Console (MCC) workstation.
- Perform remote troubleshooting on the ticketing kiosks as required.
- Compile fault data for ticketing kiosks, generate reports, and verify data from maintenance teams to ensure accuracy and improve understanding.
- Assist in systemwide software deployment activities to all ticketing kiosks, including Annual Fare Revision Exercise and ad-hoc projects.
- Monitor performance post software deployment for potential faults/issues and generate backend reports for investigation purposes.
- Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
- Supports all ticketing kiosks and MCC workstation-related tasks, such as updating station layout drawings.
- Nitec in Engineering or relevant field.
- Proficient in Microsoft Office, especially Excel.
- Possesses high accuracy in processing information.
The estimated salary for this role is SGD $60,000 - $80,000 per annum, depending on experience.
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