Senior Operations Support Specialist

2 weeks ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Job Summary

ZENITH INFOTECH (S) PTE LTD. is seeking a highly skilled Senior Operations Support Specialist to join our team.

About the Role

This is an exciting opportunity for a seasoned professional to oversee the management of operation JIRA support tickets, lead the handling of support tickets, communicate directly with users, and analyze trends to improve ticket resolution.

About You

To be successful in this role, you will need strong troubleshooting skills, experience with Oracle, scripting, Unix, SQL, JIRA, application support, ITIL, technology, and Linux.

Key Responsibilities
  • Oversight and management of Operation JIRA support tickets coming in for the system
  • Leading the handling of support tickets to help resolve issues with users
  • Communicating directly with users to help resolve their issues
  • Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets
What We Offer

We offer a competitive estimated salary of SGD 80,000 per annum, commensurate with experience.



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