Technical Operations Support Specialist

1 month ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Job Overview

We are seeking an experienced Technical Operations Support Specialist to join our team at ADECCO PERSONNEL PTE LTD. This role offers a unique opportunity to work with cutting-edge technology and contribute to the success of our operations.

About the Role

This is a challenging position that requires strong technical skills, attention to detail, and excellent communication abilities. As a Technical Operations Support Specialist, you will be responsible for managing Operation JIRA support tickets, leading the handling of support tickets, communicating directly with users, and analyzing trends to improve ticket resolution processes.

Key Responsibilities:
  • Oversight and management of Operation JIRA support tickets coming in for the system
  • Leading the handling of support tickets to help resolve issues with users
  • Communicating directly with users to help resolve their issues
  • Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

Requirements:
  • Demonstrated experience in technical operations support
  • Strong understanding of IT systems and software applications
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team

Salary Package:
We offer a competitive salary package, including a base salary of approximately SGD 50,000 per annum, plus incentives and annual wage supplements. Your total remuneration will be discussed during the interview process.

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A chance to work with a global leader in recruitment services

How to Apply:
Please submit your updated resume, including your current salary package and expected package, by clicking 'Apply here'. All shortlisted candidates will be contacted.

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