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Technical Operations Support Specialist

1 month ago

Singapore COVENTRY ENTERPRISES (SINGAPORE) PTE. LTD. Full time
About Us

Coventry Enterprises Singapore is a subsidiary of Coventry University Enterprises, the commercial arm of Coventry University, one of the UK's fastest-growing universities.

We have an impressive track record in applying Serious Games technology commercially and have secured contracts with our partner XVR in Singapore and Southeast Asia.

Our Team

We are the regional support centre for XVR Simulation, an incident command training simulator for disaster management. Our team has successfully delivered projects worldwide, particularly in Asia, where we provide turn-key solutions for high-quality incident management simulator systems.

Position: IT & Operations Support Specialist

Responsibilities
  • Support daily operations of simulation systems, including on-site technical support at customers' locations.
  • Perform technical analysis, corrective, and preventive maintenance of simulation systems.
  • Troubleshoot technical issues on site at customers' locations.
  • Implement scenario creation or edits as required for operations using simulation tools.
  • Other tasks assigned by Management.
Requirements
  • Diploma/Degree in Information Technology/Engineering or relevant qualifications. Fresh graduates welcome to apply.
  • Experience in IT support and deployments.
  • Network issue handling experience advantageous.
  • Team player with excellent interpersonal, communication, and problem-solving skills.
  • Resourceful and able to work independently when needed.
  • Able to discover and assess new technologies for work purposes.
  • Highly motivated and capable of working under tight schedules.
  • Meticulous and able to multitask.
Key Skills
  • Preventive Maintenance
  • Able To Multitask
  • Technical Analysis
  • Critical Thinking
  • Selling
  • Procurement
  • PowerPoint
  • Compliance
  • Excel
  • Teamwork Skills
  • Able To Work Independently