Technical Support Specialist for IT Operations

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

NTT Singapore PTE. LTD. is seeking a highly skilled Technical Support Specialist to join their team in supporting the smooth operation of their IT systems.

Job Summary

This role involves providing exceptional technical support and operations services to ensure seamless system usage. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the ability to work effectively in a team environment.

Key Responsibilities:
  • Troubleshooting and IT Technical Support: Identify and resolve technical issues with laptops/desktops, email, and software to minimize downtime and ensure optimal system performance.
  • Helpdesk Service: Provide prompt assistance to users via phone and email, addressing their technical queries and resolving issues efficiently.
  • Escalation and Collaboration: Assess technical issues, escalate unresolved cases to relevant teams within stipulated SLA timelines, and collaborate with cross-functional teams to deliver effective solutions.
Requirements:
  • Qualifications: Nitec/Higher Nitec or Diploma in Computer Technology.
  • Experience: Minimum 3 years of experience in desktop troubleshooting.
  • Adaptability: Willingness to work in a non-camera phone environment.

We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience and qualifications, making this an attractive opportunity for those looking to advance their careers in IT support.

The selected candidate will also benefit from ongoing training and development opportunities to enhance their skills and stay up-to-date with industry trends.



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